Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Elevance Health Referral Specialist Lead - BioPlus Specialty Pharmacy in INDIANAPOLIS, Indiana

Be Part of an Extraordinary Team

BioPlus Specialty Pharmacy is now part of CarelonRx (formerly IngenioRx), and a proud member of the Elevance Health family of companies. Together, CarelonRx and BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey.

Title: Referral Specialist Lead

Location: Onsite at IN-INDIANAPOLIS, 220 VIRGINIA AVE

Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

Shift: 10:00am-7:00pm

Build the Possibilities. Make an extraordinary impact.

The Referral Specialist Lead is responsible for providing technical guidance to Referral Specialist Reps who handle correspondence and assist callers with issues concerning contract and benefit eligibility for precertification and prior authorization of inpatient and outpatient services.

How you will make an impact:

  • Motivates and encourages Referral Specialist Reps while providing technical guidance. Suggests methods to improve productivity.

  • Understands specific workflow, processes, departmental priorities and guidelines.

  • Monitors daily phone activities to exceed NMIS standards and improve customer service levels. Provides direction and guidance to less experienced team members.

  • May assists manager with PTO scheduling and monitoring attendance.

  • Handles escalated and unresolved calls from less experienced team members.

  • Handles complex situations and ensures Referral Specialists Reps are directed to the appropriate resources to resolve issues.

  • Keeps team members informed of any changes.

  • Assists management by identifying areas of improvement and recommends solutions.

  • Keeps manager informed of changes or problems.

  • Keeps departmental manuals up-to-date.

Minimum Requirements:

  • Requires a minimum of 3+ years of experience in complex customer service or call center environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Lead role experience preferred.

  • Data entry experience preferred.

  • Intake experience preferred.

  • Pharm Tech experience preferred.

  • Specialty Pharmacy experience preferred.

  • Knowledge of medical terminology and plan specific guidelines preferred.

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