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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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JPMorgan Chase Middle Office Change Enablement Associate in Indianapolis, Indiana

Middle Office Global Practice Leadership organization that is transforming how change is managed in the Commercial Banking Middle Office (CB MO). As a member of the Change Enablement team you will own the day-to-day activities related to readying CB MO team members for change including: intake, impact assessment, and facilitation of change initiatives. This important and highly visible role includes building strong partnerships with product, project stakeholders and Middle Office leadership.

Job Summary

As a Middle Office Change Enablement Associate in the Middle Office Global Practice Leadership organization, you will play a crucial role in transforming how change is managed in the Commercial Banking Middle Office. You will be responsible for the day-to-day activities related to preparing team members for change, including intake, impact assessment, and facilitation of change initiatives. This role provides an opportunity to build strong partnerships with product, project stakeholders, and Middle Office leadership in a fast-paced, start-up like, matrix environment.

The successful candidate is proactive, detail and results-oriented, and possesses outstanding relationship building and communication skills. This is an individual contributor role that is comfortable operating "in the grey" while working in a fast-paced, start-up like, matrix environment.

Job Responsibilities:

  • Conduct change impact assessments to gauge new product or process change impacts across Middle Office; coordinate with partners and gather information relevant to Middle Office including timing and scope related to the different phases of a product commercialization or migration

  • Build change plan roadmaps that align to success criteria and KPI achievement; coordinate and ensure controls are validated, processes and procedures are implemented and training is conducted

  • Identify potential issue impacts early on and escalate where necessary, continuously reprioritizing and calibrating scope based on issues and the evolving needs of leaders and stakeholders

  • Present roadmap and deliverables to key stakeholder and business leaders; coordinate any required sign-offs or agreements

  • Support Workfront implementation efforts and leverage Workfront to complete change project tasks and impact logs to support the overall management of change capacity; monitor timelines keeping tasks and issues logs current

  • Develop success criteria to be used in a product pilot, gather information and create content to relay KPIs

  • Develop strong trusted advisor relationships with cross LOB change readiness, product and practice leadership partners

Required Qualifications, Capabilities, and Skills:

  • College degree and 2+ years of experience in client service, onboarding, treasury services, process engineering, risk management, program management, operations, technology, or product management; understanding of treasury products including, digital banking, liquidity, receivables and payables

  • Solid relationship management, interpersonal and communication skills, written and verbal, with ability to story tell and present to leaders, CB lines of business management teams, and equivalent stakeholders within the JPMorgan Chase wholesale franchise

  • An understanding of leading by influence to align business partners to a common goal to deliver results and drive change

  • Proactive, flexible and ability to learn quickly and adapt to projects and deadlines with the tenacity to resolve issues and conflicts

  • Experience collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders

  • A willingness to operate within a matrix management structure and start-up like environment

  • Strong PowerPoint and Excel skills to use data and slides to tell a compelling and concise story

Preferred Qualifications, Capabilities, and Skills:

  • Prosci Change Management Certification or willingness to obtain Chase-provided certification

  • Experience with Workfront or a project management tool

  • Visio experience to document process mapping

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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