Job Information
Bristol Myers Squibb Specialist, Learning Management Support in Hyderabad, India
Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
Job Title
Specialist , Learning Management Support
Division
Research and Development (R&D) / Worldwide Patient Safety (WWPS) / Compliance, Quality and Learning (CQL), PV Process Excellence and Learning Strategy (PV PELS)
Functional Area Description
WWPS is responsible for ensuring the safety of our medicines: pharmacovigilance and pharmaco-epidemiology deliverables including single case and aggregate safety monitoring, safety reporting, contribution to benefit-risk assessment, risk management planning and strategy, execution of certain post-marketing commitments and ensuring compliance with global regulatory requirements.
PV PELS mission is to develop and implement effective learning strategies and set process standards for the global WWPS organization which enables the delivery of innovative pharmacovigilance and risk management initiatives that help patients prevail over serious diseases.
Position Summary / Objective
The Learning Management Support Specialist will play a vital role in the PV PELS team, providing comprehensive support to the PV Learning Strategy Leads. The primary objective is to ensure the seamless operation of the Learning Strategy team by efficiently triaging team tickets, monitoring the team mailbox, and addressing user inquiries. Additionally, this role will take a lead role in supporting the onboarding process for new starters within WWPS. The Learning Management Support Specialist aims to enhance the learning experience for WWPS by facilitating effective communication, troubleshooting technical issues, and contributing to the overall efficiency of the learning support ecosystem.
Position Responsibilities
PV PELS Ticket Triage: Efficiently triage team tickets related to learning, resolving issues, or escalating them to the appropriate learning strategy lead promptly.
Team Mailbox Management: Monitor and respond to inquiries in the PV PELS mailbox, providing timely and accurate information and escalating to the appropriate learning strategy lead.
User Support: Assist WWPS with learning solutions related inquiries, troubleshoot technical issues, and provide guidance on system functionalities.
Communication Liaison: Act as a liaison between PV PELS, Business Capabilities and Excellence (BCE) and WWPS, facilitating effective communication and issue resolution.
Documentation: Support the creation and maintain the WWPS Learning Strategy Playbook, including documentation for common learning related issues, solutions, and best practices to aid in efficient problem resolution.
Onboarding Support: Take a lead role in supporting the onboarding process for new starters, including maintenance of the digital onboarding platform.
Collaboration: Collaborate with team members to identify recurring issues, share insights, and contribute to continuous improvement initiatives.
Reporting: Generate reports on common user issues, ticket resolution times, and other relevant metrics to inform process improvements.
Training Assistance: Assist in the coordination of training sessions for WWPS, including lunch and learns and development day sessions.
Disclaimer: The responsibilities listed above are only a summary and other responsibilities will be requirements as assigned. This position offers a unique opportunity to contribute to the efficiency and effectiveness of pharmacovigilance training programs by providing essential support to the Learning Strategy leads and taking a lead role in the onboarding of new starters. The Learning Management Support Specialist will play a key role in ensuring the efficient operation of the Learning Strategy team and fostering a positive learning experience for WWPS.
Degree Requirements
Bachelor's degree in education, business administration, science, or a related discipline. Relevant certifications in Learning administration support or equivalent experience are advantageous.
Experience Requirements
Minimum of 1-2 years of experience in LMS support or a similar role.
Experience in providing technical support and troubleshooting for LMS-related issues.
Knowledge of help desk ticketing systems and customer support processes.
Previous experience in collaborating with cross-functional teams.
Key Competency Requirements
Customer Service Orientation: Strong commitment to providing excellent customer service to WWPS and the Learning Strategy leads, ensuring their needs are met promptly and professionally.
Problem Solving: Proven ability to troubleshoot and resolve learning administration related issues efficiently, utilizing critical thinking and analytical skills.
Communication Skills: Clear and effective communication, both written and verbal, to address user inquiries and collaborate with internal and external teams.
Organizational Skills: Excellent organizational skills to manage team tickets, monitor the mailbox, and maintain documentation efficiently.
Team Collaboration: Ability to work collaboratively with team members and WWPS to ensure effective communication and issue resolution.
Adaptability: Flexibility to adapt to evolving learning technologies, industry trends, and team needs.
Continuous Learning: Willingness to stay informed about new learning technologies, ensuring a proactive approach to ongoing professional development.
Travel Required
N/A
Describe Exposure to Any Hazards/Disagreeable Conditions in the Work Environment
N/A
#HYDDD #LI-Hybrid
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
Company: Bristol-Myers Squibb
Req Number: R1580388
Updated: 2024-04-30 01:45:14.955 UTC
Location: Hyderabad-IND
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.