Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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TEKsystems Tier 1 Service Desk Analyst in Huntsville, Alabama

Description: MUST HAVE A TS CLEARANCE WITH SCI ELIGIBILITY

ECS is seeking a TS-cleared Tier 1 Help Desk Support Admin in Huntsville, AL to provide front facing Tier 1 support to end users for either PC, server, or mainframe applications and hardware., supporting approximately 50,000 government and contractor end users both CONUS and OCONUS. We offer the chance to support the world’s finest law enforcement organization and help the people that keep us safe. In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber attacks, and major criminal threats.

We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.

Shifts: Seeking flexibility with shifts ranging from First, Second, and Third shift.

Skills:

Help desk, Support, Help desk support, Troubleshooting, Customer service, Windows 10, Technical support, Phone support, Office 365, Ticketing system, Password reset, Active directory, Windows, O365

Top Skills Details:

Help desk,Support,Help desk support,Troubleshooting,Customer service,Windows 10,Technical support,Phone support,Office 365,Ticketing system,Password reset,Active directory,Windows,O365

Additional Skills & Qualifications:

Responsibilities include:

Provide IT support to all customers

Receive customer IT queries by multiple methods (phone, self-service, etc.)

Provide the necessary information in the ticket in the event the ticket is passed to another solver group

Triage and troubleshoot tickets submitted

Change and reset passwords on all FBI enclaves

Provide desktop software application assistance and installation

Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities

Remotely access the end-users desktop to provide support

Provide customers with status of the ticket and serve as primary support admin through ticket resolution

Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extend possible

Provide expert technical support to customers having varying levels of computing skills

Provide detailed diagnostic summary for the next tier level support

Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities

Interacts with management to facilitate timely problem resolution

Knowledge in the use of and application of metrics to increase efficiency and solve issues

Possesses excellent communication skills

Required Skills:

Must have a current Top Secret Clearance with SCI / Poly eligibility

Bachelor's Degree or equivalent experience and/or technical certifications

0-4 years of experience with Call Center/Help Desk Management

Strong interpersonal skills

Advanced understanding of IT Service Management processes

Ability to work in a 24/7 environment

Desired Skills:

HDI Certification (preferred)

Direct experience with HP Service Manager

Direct experience with Avaya

Experience with Agile project management

Previous experience working on a Help Desk-centric program

Experience with supporting a program with adherence to SLAs

Experience supporting a customer within Government Law Enforcement

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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