Job Information
Conn's HomePlus Specialist, eCommerce Customer Account in Houston, Texas
Overview: The Customer Account Specialist is responsible for developing and maintaining customer relationships to meet sales goals. Duties may include identifying prospective customers, following up on potential sales leads, and closing sales.
Key Duties & Responsibilities: The Customer Account Specialist's responsibilities include, but are not limited to:
Retain customers by mining and growing accounts through solution-based selling and account management via the telephone.
Conduct outbound calls to customers to achieve sales goals.
Support the company's sales goals through the use of professional sales techniques and excellent customer service.
Monitor activity reports to identify customer needs and follow up
Develop customer relationships through regular customer contact via the telephone.
Drive both sales growth and account retention by introducing various products and services available through Conn's Home Plus
Document effectively and accurately customer conversations and contact information into our management system.
Overcome customer objections, issues, or concerns as necessary to solidify the sale.
Other duties as assigned.
Required Experience
High school diploma or equivalency
1+ years of prior sales experience Preferred Experience
Associate's degree preferred
Outbound call center sales experience or retail sales experience preferred
Skills & Abilities:
Proficiency in Microsoft Office and tech-savvy with solid computer and business solutions software skills.
Ability to speak, read and write proficiently in English required. Ability to speak, read and write proficiently in Spanish is a plus.
Strong communication skills (written and oral) with the ability to understand customer needs and overcome objection
Exceptional customer service and follow-up skills
Organized and detail-oriented
Able to multi-task and shift priorities, as required
Professional in appearance and manner
Working Conditions:
Ability to work a full-time schedule, including evenings, weekends, and holidays with overtime as needed.
Work is performed in a call center environment where calls and productivity levels are monitored.
May require prolonged periods of sitting/standing.
May require prolonged periods of wearing a headset to listen to calls.
Conn's is PROUD to be an equal opportunity employer.
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