Job Information
WM Senior Director, HR Technology in Houston, Texas
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
I. Job Summary
The Senior Director, HR Technology is accountable for developing and executing a comprehensive HR Technology strategy that supports the organization’s goals and priorities to serve the business and leads a global team in US, Canada and India of functional and technical professionals who manage our commitments and delivery of business objectives. This key team member delivers valuable expertise and deep knowledge of current and anticipated HR technology capabilities within the market and the existing WM HR system footprint and provides guidance to Senior Leadership for our HR technology vision, strategy, and roadmap. Based on extensive HR program and systems experience, this leader is an expert in HR processes, practices, policies, operations, and regulations that impact HR service delivery. This experience and depth of knowledge enables the leader to collaborate with the appropriate subject matter experts with a consultative approach to deliver technology solutions. By regularly engaging with internal and external partners, this HR leader will maximize the investment in technology, create exceptional employee experiences and deliver optimal business processes that support WM now and into the future.
II. Duties and Responsibilities
Responsible for understanding the business and HR’s priorities and setting the strategic direction for HR Technology. Provides subject matter expertise and consultative guidance based on the latest technology trends and advancements and understanding of business needs. Develops plans based on input from other senior HR Leaders, resource capacity, budget, business priorities and established releases.
Provides human centered leadership and support to global team, by fostering trust, collaboration, development and customer focus in a positive work environment. Empowers leaders on the team and holds them accountable to commitments. Sets goals, monitors performance, and provides regular coaching and thoughtful feedback to team members.
Manages all HR technology systems and vendor relationships in Oracle HCM Cloud and other Human Capital Management (HCM) applications including, but not limited to, UKG (Kronos), Varicent Incentive Compensation, Service Now HRSD and integrations with third party vendors and platforms. Additionally oversees an Organizational Change Management team consisting of Change, Communications and Training professionals responsible for HR technology related communications and adoption.
Leads a team dedicated to the configuration and support of HR technology applications using fluid/agile methodologies to support the optimization of business processes and within an established governance framework. This team maintains cloud configurations as well as RICE objects - reports, integrations, large extracts/imports, extensions, and Fast Formulas.
Builds internal and external (vendor) relationships and interfaces regularly with leadership to understand and influence roadmaps and when needed, obtain support for resources (e.g., contractors) and issue resolution.
Responsible for the team’s focus and ability to ensure business continuity, continuous evolution, and compliance with enterprise Digital change management and audit. Focuses team to plan and execute on implementations, releases/upgrades, configuration, testing, and deployment of changes and enhancements with a clear expectation for continuous optimization, expansion, and evolution.
Drives collaborative and consultative design and establish guiding principles and a governance framework for business processes and technology delivery. Understand the company’s employees and organization to create exceptional employee experiences.
Provides input into the interface, reporting/analytics, mobile and case management platform strategies.
Coordination with Digital (IT) technical teams responsible for middleware, complex integrations, maintaining system security and controls, environment management, and QE automated regression testing in preparation for system releases.
Collaborates with the Finance ERP technical team and Digital team for the governance of the Oracle Cloud and Service Now platforms as well as standards for shared organizational data, environment management and security elements.
Manages vendor relationships as well as handle RFIs, RFPs, SOWs and management of these processes within the organization’s procurement framework. Partners with others to build appropriate business case and presentations relevant to technology requests. Participates in contract negotiations, manages service-level agreements and vendor performance.
Grow and develop talent; attract and onboard new team members; and provide ongoing feedback and support to further enhance team members’ performance. Fosters team and provides mentorship to others in an environment of continuous development
Responsible for building and managing the HR Technology budget including employees, contractors and third-party support as necessary. Makes strategic recommendations and decisions based on existing resources, business calendar, company goals and priorities.
Stays informed about HR regulations, compliance requirements, and global data privacy laws. Ensure HR applications adhere to these regulations and implement necessary controls to protect sensitive data in partnership with internal stakeholders.
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.
A. Education and Experience
Education: Bachelor’s Degree (accredited) or High School Diploma or GED (accredited) and four years of relevant experience required.
Experience: 10+ years experience supporting Technology Service Delivery with increasing responsibility for the support of multiple HR applications and processes including Cloud (in addition to education requirement) and 7 years experience working with various technical teams (e.g., Middleware Applications, Data Warehouse, Database, Server, Network, Security, QA/QE, etc.) required. 7 years of experience leading and developing a team and delivering results at a director level required.
B. Other Knowledge, Skills or Abilities Required
In-depth and hands-on experience with Oracle HCM Cloud preferred
Experience with UKG (Kronos) Workforce Central preferred
Demonstrated ability with identifying gaps cross-functionally between HR processes, HR systems, and implementing process improvements and technology to drive operational excellence and innovation
Experience working with confidential information and critical business processes such as payroll required
Experience managing SOX controls and global regulatory compliance pertaining to HR technology, data privacy, and processes
Solid understanding of HR business procedures and practices
People-first mindset
Analytical and detailed
Inquisitive listener
Collaborative and influential
Superior communication skills, both verbal and written
Experience leading and managing a team that is deadline driven and focused on customer satisfaction
HR expertise (i.e., processes, compliance)
Experience mentoring team members for professional development and career planning
Stakeholder management
Continuous process improvement and adaptability
Ability to travel for infrequent domestic and international travel
C. Key Competencies
Team Leadership- Demonstrate strong leadership skills to inspire and motivate technology teams. Provide clear direction, set priorities, and foster a collaborative and innovative work environment.
Strategic Orientation- Have the ability to align technology initiatives and resources with the organization's overall goals and objectives. Develop and execute technology strategies that drive innovation and business growth.
Technical Expertise- Possess a strong understanding of current and emerging technologies relevant to HR
Communication- Effectively communicate complex technical concepts to both technical and non-technical stakeholders. Listen actively, provide clear instructions, and foster open and transparent communication. Help stakeholders understand the benefits and impact of technology changes and facilitate smooth transitions.
Innovation and Change Management- Adapt to change and lead team through transitions fostering a culture of adoption and innovation. Encourage creativity, experimentation, and the exploration of new technologies to drive continuous improvement with a clear focus on the business and internal customers we serve.
Problem Solving & Decision Making- Ability to quickly analyze complex problems identify solutions and make difficult decisions without all information.
Project Management- Possess strong project management skills to plan, execute, and deliver technology commitments on time and within budget. Ensure effective resource allocation, risk management, and stakeholder engagement.
Collaboration and Teamwork- Work effectively with cross-functional, multi-cultural teams and stakeholders to achieve technology goals. Foster collaboration, build strong relationships, and promote a culture of teamwork.
Business Acumen- Understand the organization's industry, hierarchy and business model. Connect technology initiatives to business outcomes and demonstrate an understanding of how technology can support and drive business success.
IV. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is an office or hybrid setting and could be adjacent to HR Operational services which may include a call center
Physical Location of Team Members - Full-time team members will be both office and remote including on-shore and off-shore. Infrequent domestic and international travel may be required.
The expected salary range for this position is $173,250 - $268,900. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply".
Equal Opportunity Employer: Minority/Female/Disability/Veteran