Job Information
Catholic Charities of the Archdiocese of Galveston Quality and Risk Management Officer in Houston, Texas
Quality and Risk Management Officer
Job Details
Job Location
Main Office - Houston, TX
Position Type
Full Time
Education Level
Graduate Degree
Description
TheQuality and Risk Management Officeris a member of the Quality & Compliance Department. The successful candidate for this position works to promote quality services to clients and ensures employees are in compliance with the rules and regulations of various regulatory agencies, contract requirements, agency policies, accreditation standards, and the policies and procedures and Catholic Charities Code of Conduct.
ESSENTIAL JOB DUTIES
Risk Management and Compliance
Conducts organizational quality and risk management survey of agency’s programs, services, and departments. Uses findings to regularly revise and update the organization’s Risk Profile and Risk Register.
Monitors the status of reports, reviews, and investigations from various external authorities including but not limited to funding sources, accrediting organizations, licensing, and other external authorities.
Develops and implements monitoring processes for corrective action plans resulting from investigations, audits, and other forms of external review of programs and services; or internal quality improvement activities.
Participates in agency Risk Management, Quality Improvement, and Compliance related committees and work groups as assigned. Coordinates work group and committee initiatives, and directly facilitates selected committees as assigned by Director of Quality and Compliance.
Reviews Critical and Unusual Incident Reports, requests clarifying information or follow-up from staff, categorizes incident and enters all information into electronic database. Insures that documentation is properly secured in the Quality & Compliance offices.
Development of associated policies, procedures, protocols and tools to support quality improvement and risk management activities.
Conducts focused reviews and investigations as assigned by the Director or Quality & Compliance.
Records Management
Coordinates and manages quarterly client case record reviews process to ensure that program services achieve a satisfactory level of compliance with established documentation standards. Submits summary reports to the Director of Quality & Compliance on a quarterly basis.
Supports the Director of Support Services in the implementation of the Agency Records Management Plan.
Co-facilitates Agency Records Management Committee with the Director of Support Services.
Training
Develops and facilitates training on agency policies, procedures, and practices regarding records management, risk management, quality improvement, and compliance activities as needed.
As needed, provides support and assistance to Human Resources with relevant staff training, such as but not limited to New Employee Orientation.
Provides training to staff in understanding data measurement tools, and the meaningful use of measures and other relevant data to drive quality improvement, risk management, and compliance initiatives.
Other Duties and Responsibilities
Assists staff with quality improvement and risk management processes as directed by the Director of Quality & Compliance.
Attends internal and external meetings related to quality improvement, risk management, and compliance related issues.
Works collaboratively with the Quality Improvement Officer on quality improvement, risk management, and compliance activities related to the agency’s Children’s Services programs.
And performs other duties as assigned.
Qualifications
MINIMUM EDUCATION REQUIREMENTS
Bachelor’s Degree from and accredited college or university in social work, psychology, public health, or a related field with a minimum of five years’ experience in program management, evaluation, or research in a social service setting required; or
Master’s Degree from an accredited college or university in social work, psychology, public health, or a related field. with a minimum of three years’ or more experience in program management, evaluation, or research in a social service setting, preferred.
MINIMUM SKILLS AND EXPERIENCE REQUIREMENTS
1.For Bachelor degree Holders:Aminimum of five years’ experience in program management, evaluation, or research in a social service setting required. For Master degree Holders:A minimum of three years’ or more experience in program management, evaluation, or research in a social service setting.
Knowledge and understanding of service delivery and best practice standards in a social services setting. Experience with accreditation by the Council on Accreditation (COA) or other recognized accreditation authority preferred.
Knowledge and understanding of ethical, operational, financial, and compliance concepts preferred.
Ability to translate statistical data into recommendations regarding trends and necessary improvement required.
Demonstrated success in dealing with a variety of people and maintaining confidentiality required.
Strong public speaking and verbal/written communications skills, command of the English language required.
Strong project planning skills with the ability to work on multiple projects within established timelines required.
Ability to handle confidential information appropriately required.