Job Information
SCI Shared Resources, LLC Manager Products - Customer Experience in Houston, Texas
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Responsible for managing assigned product teams who develop, evaluate and implement strategic changes to enhance the desired results. This role will also manage product technology, data, analysis, costs and process related activities. The position will have frequent contact with Field staff and other departments in the Company such as Information Technology, Operations, Sales, Legal and Marketing.
JOB RESPONSIBILITIES
Defines and drives the end-to-end vision and strategy for one or more complex products
Manages the entire product lifecycle from strategic planning to tactical activities, and from envisioning to implementation
Oversees product timelines to ensure products are delivered on time and within budget
Proactively identifies risks and opportunities to product and employs appropriate actions to lengthen the product lifespan
Establishes and maintains the product roadmap by prioritizing features to optimize user adoption and improve user experience
Leads efforts to design solutions and define business and system requirements
Manages overall execution of testing and product release phases
Leads feasibility studies and other avenues to capture feedback to help monitor success and drive enhancements
Creates and oversees internal governance procedures
Develops polished executive-level presentations and confidently delivers the information to internal business associates and external clients in a clear and concise fashion
Leads cross-functional teams, serving as a critical liaison between IT, business owners and end users
Develops product artifacts such as product positioning, messaging, presentations, training tools, marketing collateral and product demonstrations
MINIMUM Requirements
Education:
- Bachelor degree in Business, Marketing or a related discipline
Experience:
Minimum of 3 years in product management
Minimum of 3 years development/analysis
Minimum of 1 year supervising others
Knowledge, Skills & Abilities:
Formulating Product and Marketing Strategies
Vision and Strategic Thinking
Influence others to actively engage in program objectives
Public speaking and presentation skills are critical
Able to translate business requirements in to technical requirements
Financial Planning, Analysis and Forecasting
Critical thinking and project management skills required
Requires independent judgment and creativity
Knowledge of funeral and cemetery products, services, policies and procedures
Excellent interpersonal and communication skills
Level-headedness to manage multiple activities simultaneously while dealing with ambiguity and uncertainty
Capable of managing to a deadline and solving problems on the go
Maintain a positive attitude, a desire to help co-workers and a work ethic that motivates others
Ability to analyze program data
Ability to create process flows, time-tables, instructions, checklists and illustrations
Proficient in Excel, Word, PowerPoint, Visio, Project Management applications
Ability to travel as needed
Work CONDITIONS
Work Environment
Work indoors during all seasons and weather conditions
Comply with Corporate dress code policy
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 25%
Postal Code: 77019
Category (Portal Searching): Marketing and Advertising
Job Location: US-TX - Houston
Job Profile ID: C01051
Time Type: Full time
Location Name: SCI Corporate Office