Job Information
HCA Healthcare Director of Operations - Medical Transport in Houston, Texas
Description
This position is incentive eligible.
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Director of Operations with HCA Houston Healthcare you can be a part of an organization that is devoted to giving back!
Benefits
HCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Houston Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Director of Operations to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
*Must hold a BSN + active RN License in the state of TX
Responsible for oversight of the clinical care teams provided by HCA Houston Healthcare AirLife, ensuring that it consistently meets or exceeds standard of care. Involved in goal setting, planning, problem solving, clinical education, leading and communicating to clinical staff. Collaborates with the management team in development, implementation and enforcement of new and existing standards. Responsible for oversight of quality improvement program to ensure HCA Houston Healthcare AirLife division carries out its goals and mission. Essential Functions and Responsibilities include the following:
Directs the implementation of changes for improvement in clinical quality and/or efficiency in clinical operations.
Responsible for problem solving and follow-up on clinical questions or concerns on operations, training, quality and compliance through collaboration with appropriate personnel.
Oversees the Quality Improvement program, including, but not limited to, clinical chart review, statistical analysis, multidisciplinary dashboard and focused audits using an electronic quality management tool.
Facilitates Medical Director involvement in program objectives.
Oversees clinical remediation as indicated by chart reviews in collaboration with Medical Director.
Provides capital budget requests to VP Medical Transport on an annual basis.
Participates in testing and evaluation of new clinical equipment to ensure high-quality, fiscally-responsible patient care is provided.
Responsible for clinical candidate hiring, in collaboration with program management and peer panels.
Assists in the clinical education and training requirements for clinical staff, working with Clinical Education Coordinator to create relevant training content.
Performs medical base audits and makes recommendations to VP Medical Transport for improvement/efficiencies opportunities.
Collaborates with air medical vendor as required.
Ensures compliance with HCA Houston Healthcare AirLife initial clinical orientation and annual education requirements.
Implements and enforces HCA Houston Healthcare AirLife clinical standards in collaboration with the Medical Director.
Provides annual performance appraisals on clinical staff and performance evaluations of the medical crew and clinical training roles.
Ensures clinical crew reports show compliance to local, state, Commission of Air Medical Transport Systems (CAMTS) and air vendor and applicable regulatory standards.
Manages compliance of Program Information Form (PIF) applications and conducts preparatory mock survey prior to CAMTS site surveys.
Provides nursing care within his/her scope of practice from the initial contact until patient care is relinquished to the accepting medical facility; maintains thorough patient care documentation in EMR.
Functions as a medical flight member by attending pre-mission briefings and mission debriefings and completes necessary documentation. Assists in pre-mission liftoff checklist and assists pilot as requested, i.e., radio, navigational, and visual observation activities. Complies with safety standards to assure safety of self, medical personnel, patient, and equipment. Conducts aircraft safety briefings as needed.
Serves as a flight resource to neonatal/pediatric personnel when transporting specialty patients by helicopter. Performs advanced skills and procedures as approved by HCA Houston Healthcare AirLife Medical Director(s).
Serves as a role model, educator and clinical resource. Participates regularly in departmental activities, projects and committees (to include research and publishing opportunities). Maintains awareness of current issues related to pre-hospital care through participation in professional activities, i.e., national, state legislative--elected or appointed. Coordinates with Business Development Director on outreach activities.
Other Duties as assigned.
Subject to applicable laws and HCA’s policies, regular attendance is an essential function of the position. All employees must follow HCA Houston Healthcare employment practices and policies.
Supervisory Responsibilities
Directly supervises employees at the Clinical base(s). Carries out Director responsibilities in accordance with HCA Houston Healthcare policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, HCA Houston Healthcare will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
BSN from an accredited four-year college or university.
Master’s Degree in nursing, business, or health related field preferred.
Minimum three (3) years flight experience.
Minimum one (1) year management experience.
Pre-hospital experience preferred.
Knowledge of local healthcare market dynamics and state regulatory requirements, preferred.
Skills
Skills as required to practice as a TX RN, scope of practice and advanced practice skills as defined by Medical Director(s) and Medical Standards.
Understanding and demonstration of balancing financials with operations.
Advocate for patients and team members.
Excellent written and verbal communication.
Strong interpersonal skills and a high degree of collaboration at all levels.
Ability to manage and administer a broad range of tasks.
Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.
Ability to prepare written reports and presentations to senior leadership.
Ability to build and maintain positive relationships internally and externally.
Computer Skills
- Proficient with Microsoft Suite, including Word, Excel, PowerPoint and Outlookand electronic Patient Care Record (ePCR) software.
Certificates, Licenses, Registrations
Current TX RN license.
EMS or MICN certification/licensure, preferred.
Current certifications in Healthcare Provider BLS/CPR; ACLS; PALS or equivalent.
Specialty certification: (CFRN, CCRN or CEN) required within two (2) years of hire.
TNCC/ITLS/PHTLS or advanced provider Advance trauma course: one (1) of the following is acceptable: ATLS/ATCN, TPATC or CAMTS-approved advanced trauma course prior to completion of third rider orientation. (Please note advanced skills lab must accompany all of the above-mentioned advanced trauma courses).
NRP certification prior to completion of third rider orientation.
Annual EMTALA training
NIMS Training IS 100, 200, 700, 800 and HazMat upon hire.
HCA Healthcare (Corporate) (https://careers.hcahealthcare.com/pages/corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Director of Operations opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.