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BARC CUSTOMER SERVICE REPRESENTATIVE III (OUTREACH)

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BARC CUSTOMER SERVICE REPRESENTATIVE III (OUTREACH)

Salary

$40,950.00 - $42,640.00 Annually

Location

2700 Evella

Job Type

Full Time

Job Number

33988

Department

Administration and Regulatory Affairs

Opening Date

04/23/2024

Closing Date

5/7/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Job Classification: BARC Customer Service Representative III

Department: Administration & Regulatory Affairs

Division: BARC

Section: Outreach

Reporting Location: 2700 Evella

Workdays & Hours: Thursday – Monday 9:00 AM – 6:00 PM Subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

BARC Animal Shelter and Adoptions is Houston's municipal animal shelter and adoption center. BARC is looking for three applicants that possess:

• A professional attitude in a fast-paced work environment

• Highly developed sense of integrity and commitment to customer satisfaction.

• Demonstrated passion for excellence in treating and caring for customers.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Capable of handling complaints and unpleasant situations.

• Strong decision making and analytical abilities.

• Strong detail orientation and communication/listening skills.

• Possess a strong work ethic and team player mentality.

• High social skills required.

• Action oriented mentality.

RESPONSIBILITIES

• Managing and responding to all Volunteer inquiries and issues (via SM, email, phone, in-person) concerning specific pets and concerns, overall policies, etc.

• Hold courses to educate the volunteers on all current BARC information

• Monitor volunteer profiles via shelter software and volunteer software

• Update BARC volunteer website page & Volunteer handbook/manual

• Manages large scale donation opportunities as needed

• Responsible for implementing and upholding Volunteer guidelines and policies along with addressing any disciplinary action that needs to be taken

• Works along side volunteers and fosters a strong sense of community

• Performs other special duties and projects as assigned

WORKING CONDITIONS

This position is physically comfortable most of the time with occasional periods of standing, stooping, bending and/or light lifting of materials up to 10 pounds, reaching over-head at times, swift walking and work in indoor/outdoor weather conditions. Minor discomforts of some animal odors.

MINIMUM REQUIREMENTS

MINIMUM EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS

Three years of administrative or customer service-related experience is required.

MINIMUM LICENSE REQUIREMENTS

NONE

PREFERENCES

Preferences shall be given to candidates that possess leadership experience; working with the public; working with animals; and two years of group leadership experience.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILSS TESTS REQUIRED

The department may administer skills assessment test.

SAFETY IMPACT POSITION Yes

This position is subject to random drug testing if a promotional position; candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-6150.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

If you need special services or accommodations, please call TTY 7-1-1.

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE – Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy .

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Which best describes your highest completed level of education?

• High School / GED

• Associate's Degree

• Bachelor's Degree

• Masters Degree or Beyond

• None of the above

  03

  Please select the scenario which best describes your administrative / customer service experience.

• 6 months – 1 year

• 1 year, but less than 2 years of experience

• 2 years, but less than 3 years of experience

• 3 years, but less than 4 years of experience

• 4 years or more experience

• I do not have any progressively responsible administrative or customer service related experience

  04

  How many years of verifiable experience do you have working in an environment requiring regular animal interactions?

• Less than 1 year

• 1 year but less than 2 years

• 2 years but less than 4 years

• More than 4 years

• None of the above

  05

  Which of the following verifiable customer service interactions do you have the most experience? (Check all that apply apply)

• Over the phone

• Face-to-face

• Email

• Online Chat Assistance

• None of the above

  06

  Please indicate languages, other than English, in which you are fluent (reading, writing, and /or speaking). Check all that apply:

• Spanish

• German

• French

• Vietnamese

• Other

• I'm not bilingual

  07

  Are you able to work weekends?

• Yes

• No

  08

  Are you currently a BARC employee?

• Yes

• No

  Required Question