Exelon Associate, Retail Ops in HOUSTON, Texas
PRIMARY PURPOSE OF POSITION
Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Associate to be located in our Houston office.
The Associate position within Retail Operations is responsible for executing the day-to-day workflow activities in the assigned business function areas. This effort includes prioritizing, analyzing, and resolving system generated work queues within the CRM and Order-to-Cash workflow systems, analyzing and resolving issues, and reviewing data discrepancies while providing customer level support to both internal and external parties.
PRIMARY DUTIES AND ACCOUNTABILITIES
Execute day-to-day workflow activities. Review, analyze and resolve open work queues to enable accurate and timely service for customers, interactions with UDCs and internal groups.
Customer Support Research and Response:
Provide customer level support by researching and responding to customer inquiries received from various internal groups.
Communication and Collaboration:
Review and communicate issues to team members, leads and management with emphasis on customer information and system improvement opportunities. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
Data Discrepancy Identification and Resolution:
Exercise independent judgment to investigate data discrepancies and take necessary actions to resolve, including working with other functional groups as needed.
Comprehension/Adherence of Policies and Controls:
Maintain a basic understanding of UDC/ISO market rules and ensure assigned workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.
Bachelor’s degree required, although candidates with 5 or more years in equivalent business experience will be considered
Intermediate skills with Microsoft Office Applications (Word, Excel and PowerPoint)
Ability to communicate effectively and professionally with internal and external parties as required
Solid analytical and problem-solving skills
Customer service orientation, serving internal and external clients
Excellent attention to detail knowing others will depend on it being correct
Capable of working independently and taking ownership of responsibilities
Strong organizational and time management skills
- ability to organize and prioritize a fast-paced, heavy workload
Bachelor’s degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management
Advanced knowledge of billing and/or CRM system requirements.
Intermediate to Advanced skills in MS Office (Access and Excel).
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
VEVRAA Federal Contractor