Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

The City of Houston 3-1-1 TELECOMMUNICATOR (Full-time and Part-time) in Houston, Texas

3-1-1 TELECOMMUNICATOR (Full-time and Part-time)

Print (


3-1-1 TELECOMMUNICATOR (Full-time and Part-time)


$14.50 - $16.50 Hourly


611 Walker Street, TX

Job Type

Full Time


Administration and Regulatory Affairs

Job Number



8/21/2021 11:59 PM Central

  • Description

  • Benefits

  • Questions


Applications Accepted From: All Persons Interested

Posting Number: 26044

Division: 3-1-1 Operations

Reporting Location: 2805 McKinney St., 2nd Floor

Workdays & Hours: Full-time and Part-time, various shifts*

*Subject to change


Provides general information and create service requests for customers requesting and reporting various city services (such as water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel. Researches, analyzes and resolves customers' problems and inquiries. Assists in locating personnel in the City of Houston to respond to citizens' requests for city services. May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor.


This position is physically comfortable; the individual has some discretion about walking, standing, etc.



Requires a high school diploma or GED.


One year of clerical or customer service experience is required.




Preference will be given to applicants with experience in high volume call center environment.

Bilingual in Spanish

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.



Division may administer skills assessment relevant to job description.


If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.


Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 13


Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:

To view your detailed application status, please log-in to your online profile by visiting: or call (832-393-7238).

If you need special services or accommodations, call (832/393-7238). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 10 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit


Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

  • Yes

  • No


    What is your highest level of education completed?

  • At least 11th grade

  • High school/GED

  • Associate's Degree

  • Bachelor's Degree or higher

  • None of the above


    Please indicate your years of verifiable clerical or customer service experience.

  • Less than 1 year

  • 1 year but less than 2 years

  • 2 years but less than 3 years

  • 3 years or more

  • None of the above


    This position may require the 311 Telecommunicator to be on call in case of emergency situations. Are you able to fulfill this obligation?

  • Yes

  • No


    Which of the following functions have you had experience with in your current or previous role? (Check all that apply)

  • Maintaining logs and databases

  • Data Entry

  • Problem Solving

  • Customer service (in person and telephone)

  • None of the above


    In your most current or previous employment, how many years of verifiable experience do you have working in a Call Center?

  • I have no experience working in a Call Center

  • Less than 1 year of experience

  • 1 year of experience

  • 2 years of experience

  • 3 years of experience


    Are you bilingual in Spanish (reading, writing, and speaking)?

  • Yes

  • No


    Are you a current City of Houston employee?

  • Yes

  • No


    Please indicate which work schedule that you are interested in (check all that apply).

  • Part Time 20 hours

  • Full Time 40 hours

  • None of the above

    Required Question