Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Unisys Services Support Rep 1 in Hopkins, Minnesota

What success looks like in this role: * 2nd Level telephone contact support . * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Must be logged into the call system so that HHO's can be received * Ability to resolve problems with or without remote tools * Consistently achieve First Contact Resolution performance metric * Accurately document calls and cases * Aware of customer's time restraints and work within those time limits * Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service Centre cases and requests to completion * Provide clients with problem reference numbers and request numbers * Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level * All tickets are to be touched on a "first in first out basis", calling the customer on a daily basis * Escalate tickets as needed if on-site support is required * Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked) * Understanding of SLA requirements for the client * Assist in cross training and communicate quick fixes * Manage time and workload to meet predetermined service levels * Maintain data accuracy in Service Centre through contact validation * Understand the various media sources that interface with the Service Desk * Champion, implement or support change * Identify process efficiencies within the Service Centre and to take corrective action to implement change * Discover and document process and procedures which need to be published to the team or on the Knowledgebase * Provide 1 knowledge script per week on commonly seen tickets * Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.) You will be successful in this role if you have: * Typically requires: Associate's degree, professional certification(s), or license; 5+ years of related experience. * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level * 12 months - 2 years IT Service Desk experience * 2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks * Working knowledge of data and voice network concepts * Preferred: * ITIL Foundations Certification * Microsoft Desktop Administration certification * Analytical and diagnostic skills * Languages: English and local languages of the countries it supports. #LI-DNI This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' . Unisys is an Equal Opportunity Employer Minorities/Fema es/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

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