Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

Queen's Health System IT Support Ctr Analyst II- IT Infra_Client Services (Full Time, 40, Rotating) in Honolulu, Hawaii

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES:

• Utilizes a solid understanding of The Queen’s Health Systems’ (QHS) technology, applications, products and services to provide Level 2 application support to clients via phone or email.

• Accurately and quickly triages issues to determine if they are hardware, network or application related and escalates as necessary.

• Explains diverse technical topics in easy-to-understand language. Provides one-on-one training to end users as needed.

• Assists with root cause analysis on Severity 1 issues.

• Supports the facilitation/coordination of decision making and issue resolution with IT resources and vendors.

• Assists in the development and delivery of training, best practices and support policies and procedures for customer support analysts and technicians.

II. TYPICAL PHYSICAL DEMANDS:

• Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods.

• Frequent: standing, sitting, walking, finger dexterity, hearing.

• Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level.

• Operates computer equipment and copy machines.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

• Work schedule includes providing 24 hours/7 days a week support as required.

IV. MINIMUM QUALIFICATIONS:

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Associate’s degree in Information Technology (IT) or related field; or two (2) years IT experience may be substituted for educational requirement.

• Current certification in one (1) or more of the following preferred:

o Microsoft Certified Solutions Associate (MCSA)

o Microsoft Certified Solutions Expert (MCSE)

o Other application certifications (PeopleSoft, EPIC, etc.)

B. EXPERIENCE:

• In addition to the educational requirement, one (1) year IT support experience.

• Familiar with ITIL processes such as incident management, change management, software release management, asset management, HW/SW Standards, etc.

• Strong customer service skills with the ability to assist customers over the phone in a professional and courteous manner.

• Strong problem solving, time management and interpersonal skills.

• Ability to maintain composure and customer focus while troubleshooting and solving technical/user issues.

• Experience with Electronic Medical Record (EMR)/EMR Help Desk preferred

Equal Opportunity Employer/Disability/Vet

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