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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

altafiber Contact Representative in Honolulu, Hawaii

Position : Contact Representative

Location : Honolulu, HI

Primary Purpose:

Receives, records, relays and processes trouble reports, inquiries and service order requests with customers and employees by priority of time commitments and due date; tests trouble reports/service order requests upon completion and initiates corrective action, after hours, weekends and holidays; performs other related, marginal duties as required.

Essential Duties/Functions:

Duties include but are not limited to the following:

  • Answers, handles dispatches and coordinates statewide trouble calls and service order requests according to established procedures. Expedites those reports/service order requests identified for priority response and completion.

  • Receives calls from field forces upon completion of trouble reports/service order work. Provides ring backs and automated 4TEL completion tests. Okays and records information upon completion.

  • Quotes charges and initiates service charge forms when required.

  • Maintains and updates service order control log, customer record files and dispatch map.

  • Classifies nature of report/service order request, makes time commitments/appointments relative to access availability for clearance and disposition.

  • Utilizes CRT and other office equipment to process all trouble reports and installation requests.

  • Processes temporary suspensions and restorals of customer accounts.

Employee Qualifications:

  • Tests Results obtained in standard tests for this position must meet minimum requirements established by the testing program.

  • Physical Demands:

  • Ability to perform duties while wearing a headset.

  • Ability to sit at position for long periods of time.

  • Ability to speak distinctly, using correct grammar.

  • Mental Demands:

  • Requires alertness and attention to detail.

Working Conditions:

  • Indoor office work. Uses standard office furniture and equipment.

  • Weekday, weekend and holiday work tours including day, evening and night hours.

  • Subject to occasional overtime and callout.

Pay Range: $16.44 - $29.06

We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at Hawaiian Telcom Careers (https://www.hawaiiantel.com/aboutus/Careers) for added security.

Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications company headquartered in Honolulu, offers Hawaii's consumers and businesses a spectrum of telecommunication solutions, taking full advantage of proven and emerging technologies. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience.

We call the communities we serve home and giving back to these communities is an important part of our culture.

Hawaiian Telcom offers an amazing Mālama Hours Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Hawaiian Telcom and its subsidiaries is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at 513-397-0524 or send an email to ht.recruitment@hawaiiantel.com. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!

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