Job Information
AON Customer Service & Operations Manager (Employee Benefits) in Hong Kong, Hong Kong
Senior Manager, Enrolment - Health & Benefits
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The incumbent will be responsible to assist the business line department in providing account management to the existing and potential clients. Duties include:
Managing and providing high quality service to our existing clients
Ensure the efficiency and productivity of the team can meet agreed SLA
Regularly review various processes / workflows of the team to look for improvement opportunity
Regularly communicate with clients & insurers to understand their concerns and collect their feedbacks, take necessary action promptly to resolve any found issues
Provide training and facilitate the team to drive process efficiency
Providing professional customer service & relationship building
Handling membership matters and the maintenance of the membership database
Cooperate with other teams to meet the deadlines and expectation of services
Leading various projects as assigned by supervisor
How this opportunity is different
Our teams are highly collaborative, working towards common goals while striving for excellence in the solutions we provide to our clients. We embrace challenges and rely on each other for support and creative problem solving. Our colleagues and leaders support professional development to help each other grow and excel. Working together, we can achieve great things!
Skills and experience that will lead to success
Degree in any relevant discipline;
Minimum 7 years working experience in Employee Benefits in broker firm or insurance company(ies). Candidates with less experience will be considered for a Manager position.
Holder of FLMI or LOMA preferred or passed in IIQE Papers
Customer oriented
Well-organized and detail-minded
Good organization skills and effective interpersonal skills
Good command of written and spoken English and Chinese
Good command of computer skills including MS Office (Word, Excel)
Immediately available preferred
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#enrolment #Aon #healthandbenefits
#LI-VY1
2532015
Senior Manager, Enrolment - Health & Benefits
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The incumbent will be responsible to assist the business line department in providing account management to the existing and potential clients. Duties include:
Managing and providing high quality service to our existing clients
Ensure the efficiency and productivity of the team can meet agreed SLA
Regularly review various processes / workflows of the team to look for improvement opportunity
Regularly communicate with clients & insurers to understand their concerns and collect their feedbacks, take necessary action promptly to resolve any found issues
Provide training and facilitate the team to drive process efficiency
Providing professional customer service & relationship building
Handling membership matters and the maintenance of the membership database
Cooperate with other teams to meet the deadlines and expectation of services
Leading various projects as assigned by supervisor
How this opportunity is different
Our teams are highly collaborative, working towards common goals while striving for excellence in the solutions we provide to our clients. We embrace challenges and rely on each other for support and creative problem solving. Our colleagues and leaders support professional development to help each other grow and excel. Working together, we can achieve great things!
Skills and experience that will lead to success
Degree in any relevant discipline;
Minimum 7 years working experience in Employee Benefits in broker firm or insurance company(ies). Candidates with less experience will be considered for a Manager position.
Holder of FLMI or LOMA preferred or passed in IIQE Papers
Customer oriented
Well-organized and detail-minded
Good organization skills and effective interpersonal skills
Good command of written and spoken English and Chinese
Good command of computer skills including MS Office (Word, Excel)
Immediately available preferred
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#enrolment #Aon #healthandbenefits
#LI-VY1