Job Information
CBRE Business Unit Director, Hong Kong in Hong Kong, Hong Kong
Business Unit Director, Hong Kong
Job ID
159722
Posted
19-Mar-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Hong Kong - Hong Kong
Job Summary
The purpose of this position is to take full operational responsibility of the business unit and lead the Day-to day delivery. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff (operational, sales, contract support and management), the continual development of our customers base and full operational responsibility of the business unit.
Key Responsibilities
Strategic Planning and Review
•Formulate business and sales plans in response to anticipated economic, technological and market trends
•Continually focus on developing the business through building customer relationship and ensuring that resources are prepared to manage this growth i.e. a robust but realistic succession plan in place
•Identifies, tracks and influences key KPI and financial performance metrics to deliver required performance level
•Present a well thought business unit review with no surprises, untruths and sufficient challenge of presented data has taken place to validate the content
Financial & Asset Management
•Ensure portfolio of contracts is meeting or exceeding targets and that pan-contract initiatives are in place
•Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and booking targets are met and continually improved upon without compromising exceptional service standard or customer relationship
Operational Management
•Ensure robust contract reviews are led by AGM’s/AD’s/HOP’s with check and challenge of detail and are used as coaching and development opportunities
•Ensure high and show site standard including front and back house areas
•Ensure we live up to the CBRE brand promise and that the service offerings are always fully evidenced on all sites.
•Lead and own the mobilization and transition activities to ensure CBRE and customer expectations are met, and all mobilizations are signed off at Executive level
•Ensure fair treatment of suppliers at all time, professional supplier management and arbitration of disputes
•Work closely with procurement team to ensure maximum use of preferred suppliers and robust back-to-back contracts, performance focused contracts are in place with contract duration by leveraging maximum value
Business Development and Marketing
•Drive growth and retention plans of all contracts, identifying opportunities and introducing opportunities to clients. Secure new business wins thru guiding BDM to build a pipeline of new pursuits and secure new wins
•Lead tender bid activity including sale and operational resourcing, sign off, document and commercial reviews and presentation standard
•Ensure all sale pipeline activities in accurate as far as possible for projects and contract opportunities
•Identify and target in partnership with client and sale solution community, suitable quality and volume of work to enhance growth and value in the overall company and business unit
Customer Relations
•Represent CBRE in a professional and credible manner to customers and the public
•Build and develop high-level customer relationship with both existing and potential customers through fully understanding of their needs and demands
•Focus on delivering excellent service level are maintained at times
•Is contactable and responsive to customers at times
Quality and Safety Management
•Monitor and identify areas of improvement as a matter of course
•Create a culture of exceptional quality and innovation
•Set an example of exceptional standard in all activities, language and communication
•Identify and act on safety trends and reports to create intervention to protect business, our people and drive continuous safety improvement
•Ensure mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, business unit QSHE objective and tracking, H&S scenario training and investigation
People Management
•Ensure the team has the skills and motivation to perform their roles to the bets of their abilities. All staff must attend the company induction day and all mandatory trainings
•Is constantly visible and accessible to the team and coached to maximize skill strengths, business knowledge and industry expertise
•Ensure all staff are appraised annually and all managers are formally trained in the CBRE appraisal process and staff development plans are in place
•Build a robust succession plan for the business unit by engaging Talent Management team as talent retention strategies
•Build and encourage a culture of reward and recognition within the business unit
Qualifications and Education:
Degree qualified from college or university
Minimum of 10-years of experience and industry knowledge in facilities management, building services and projects.
Affiliation and connection to FM networks within the local market
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)