General Electric MVS Biomedical Field Service Engineer in Home/Remote/Alternate, United Kingdom
Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.
Perform total system level trouble-shooting on complex multi-symptom problems.
Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
Assist in the growth and direction of business in geographic area.
Responsible for Warranty and PMS contract cost control.
Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
Play a leading role in complex and multifunctional rooms.
Share best practices.
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Qualifications / Requirements :
Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
Technical analytical skills
Ability to work independently with minimum supervision, high work standards and quality
Fluency in English
Valid driving license, active driving experience
Desired Characteristics :
Excellent communication skills, listening skills, and interpersonal skills
Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
Shows Initiative and motivation
Plans and organizes work effectively, self-motivated
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Relocation Assistance Provided: No