Job Information
Bath Planet Office and Project Installation Manager in Hollywood, Florida
Creating a fresh solution to bath remodeling, Bath Planet of South East Florida offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
Primary Purpose & Function
America’s number one growing Acrylic Bath System Company, Bath Planet is seeking a Production Manager/Installation Manager in our South East Florida market. We offer a very competitive compensation package.
The Office Manager
Esures that administrative matters within Bath Planet of South East Florida are carried out smoothly. Taking direction from leadership, the Office Manager interfaces with all aspects of the business - with finance, human resources, operations, sales, marketing and the owner. The Office Manager coordinates office activities and operations to secure efficiency and compliance to company policies. Operating in a fast-paced office environment, this individual possesses exemplary interpersonal skills allowing for satisfactory resolution on a multitude of administrative matters.
Essential Functions:
Assist in the creation and maintenance of Bath Planet of South East Florida's social media strategy.
Assist in coordinating company events and functions.
Compile monthly sales sheet and ensure all tax charged is correct
Manage labor spreadsheets and employee and installers hours.
Addressing follow-up phone calls and emails from installs.
Process monthly salesperson commissions.
All tracking and bookkeeping through QuickBooks.
Manage incoming and outgoing mail (e.g., USPS, UPS, FedEx).
Manage sub-contractors’ insurance - liability and workers compensation coverage.
Order office supplies.
Assist ownership whenever necessary.
Competencies Required:
Outstanding communication and interpersonal abilities.
Excellent organizational and leadership capabilities.
Attention to detail.
Self-starter.
Excellent time management skills.
Flexible in approach with others.
Steady and patient work style.
Above average mathematical skills.
Work Environment:
This position operates in a professional work environment. This position routinely uses standard office equipment such as computers and smartphones.
Production / Project / Installation Manager
Job Responsibilities
Two years’ experience in acrylic bath systems is a requirement.
Participate in Hiring & Training
Review time sheets
Review job duties
Manage the installation team
Ensure they meet their accountabilities
Maintain 100% customer satisfaction
100% Positive feedback from customers on installers
Contact customers 1 week after install for satisfaction review
Contact customers on a weekly basis to keep them informed of the production timeline.
Request customer for referrals, or remind them of program
Planning/Schedule all installations
Review contracts with Sale team prior to ordering
Order all products
Complete permits if required
Manage relationships with vendors
Manage incoming products and warehouse
Upcoming installs:
Placing all material orders
Setting install schedules
Quality control & install training
Prepare customer folder
Prepare/gather product together for installers
Maintain customer folders and production in our CRM
Assist Installers issues during installation
Collect Installers Time sheets, Receipts for payroll
Collect from installers completion certificates and money collected
Maintain calendar and update with installs scheduled. (Google)
Maintain calendar for installers requested off days
Coordinate all warranty and service calls
Review your job cost to determine recommendations for improvement
Complete analysis on root cause of service calls
Review information with Owners and what next steps are
Take appropriate action to resolve
Wages:
Based on experience and discussed during interview/hire
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