IHG Casual Concierge - Crowne Plaza Hobart in Hobart, Australia
IHG has opened its newly built full-service upscale hotel - Crowne Plaza Hobart. The hotel is managed by Intercontinental Hotel Group (IHG) and owned by Tasmanian locals.
The 235 room hotel offers a gymnasium, 9 versatile meeting rooms, and 2 restaurants and bars, with rooms overlooking the city and sunset views of Kunanyi/Mt Wellington, or watching the sun rise over the Old Wharf.
Day to day
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Concierge, you are the first face they see at the hotel and you’ll provide a warm welcome, respond to guest requests and enquiries to ensure complete guest satisfaction.
You will assist them by looking after their luggage or offering valet parking and driving their car safely to a nearby car park, hastening back to greet the next guest.
You will recommend a restaurant for dinner, or a tour they can do in their free afternoon. You'll know where the closest chemist is, or the best place for them to shop.
A Driver's Licence is essential - let us know you have this in your CV or Cover Letter
It’s a physical role and you’ll be on your feet most of the day, so fitness is important
Strength – with occasional lifting of items up to 23 kilograms and or push/pulling heavy objects
Communication skills -guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language -extra language skills would be great, but not essential
Literate and tech-savvy -you’ll need a good grasp of reading, writing, basic math and computers
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.