Advanced Drainage Systems Salesforce Technical Specialist in Hilliard, Ohio

Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE®. To enable our continued growth, we are looking to add top talent to our dynamic organization.

The Salesforce Technical Specialist will be an integral part of the IT team supporting business users within the Sales, Marketing, Customer Service, and Engineering departments of ADS. Salesforce is the primary software used by these operations. The Salesforce Technical Specialist will work closely with the Salesforce support team to develop customized solutions within the platform to support critical business functions to meet project objectives and business goals.

The Salesforce Technical Specialist should have a working knowledge of business functions relevant to Sales, Marketing, Customer Service, and Engineering, and be able to work closely with users in these areas to suggest solutions within the Salesforce application. Proficiency in Apex, VisualForce, MySQL, and JavaScript are preferred. Experience with the range of Salesforce applications (Sales Cloud, CPQ, Marketing Cloud, Pardot, Service Cloud, etc.) is preferred but not required.

Primary Job Responsibilities:

  • Develop customized solutions within the Salesforce platform to support Sales, Marketing, Customer Service, and Engineering.

  • Collaborate with the existing Salesforce support team at ADS and with our external consultant team to develop new solutions to drive business growth.

  • Manage daily support and maintenance of existing Salesforce Lightning instance and conduct long-term improvements.

  • Interact directly with internal clients, management, consultants, and end users to understand project objectives and capability requirements, including specifications for user interfaces, workflows, and customized applications.

  • Provide ongoing Salesforce administration support, especially related to customizations, user permissions, security settings, custom objects, and workflows.

Job Skills:

  • Strong communicator with excellent planning, organization, and time management skills.

  • General understanding of ADS’s business model, current strategic and tactical plans, and operations.

  • General knowledge of sales operations, customer service, and engineering business processes.

  • Past performance of following through on commitments.

  • Understanding of the Salesforce support site for research.

  • Experience working in an IT environment, including experience with project management and QA testing basics.

  • Self-motivated and creative.

  • Ability to translate business requirements and communicate system design / development options back to business users.

Educational Requirements:

  • Bachelor’s or associate degree with preferred major in IT, MIS, or Business..

  • 1+ year experience with Salesforce Lightning framework.

  • 2+ years’ experience in Salesforce support.

  • Working knowledge of VisualForce, MySQL, and JavaScript.

Preferred Experience:

  • Salesforce certification.

  • Experience developing customer-facing user interfaces.

  • Experience supporting Sales, Customer Service, Call Centers, and/or Engineering

  • Experience with Wave Analytics.

  • CPQ (configure, price, quote) system experience is a plus


Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ID: 2018-4879

City Name(s) - Include multiple, if applicable: Hilliard; Columbus

External Company URL:

Street: 4342 Lyman Drive