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EssilorLuxottica For Eyes - EyeCare Advisor in Highland, Indiana

For Eyes - EyeCare Advisor

Date: Apr 24, 2024

Brand: FOR EYES

Location:

Highland, IN, US, 46322

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley , Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry , and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric. Delivers the store’s key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supercision of the Store Manager and within the scope of state law and the policies of For Eyes.

MAJOR DUTIES & RESPONSIBILITIES

  • Greets customers without delay (within 30 seconds)..

  • Promptly answers the telephone (3 rings) in a friendly and courteous manner.

  • In Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.

  • Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.

  • Shows patience and courtesy to indecisive or difficult customers and patients.

  • Performs work accurately and thoroughly despite time pressure and customer volume.

  • Identifies situations involving unsatisfied customers and acts quickly for resolution. .

  • Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

  • Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.

  • Places contact lens orders, processes shipments and properly submits invoices for payment.

  • Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.

  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.

  • Maintains safe working environment for all associates/patients.

  • Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

  • Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.

  • Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTOR’S OFFICE

  • Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.

  • Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.

  • Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

  • High School graduate or equivalent

  • Strong customer service skills (internal and external)

  • Knowledge of current fashion trends

  • Leadership skills

  • Strong communicator and listener

  • Problem solving ability

  • Familiarity with cash register, computers and calculators

  • Organization skills

  • Sales skills

  • Strong basic math skills

  • Knowledge of office and store merchandise

PREFERRED QUALIFICATIONS

  • Previous experience in customer service, retail and/or optical

  • Strong interpersonal skills

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

Nearest Major Market: Gary

Nearest Secondary Market: Chicago

Job Segment: Ophthalmic, Optometry, Fashion Retail, Healthcare, Fashion

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