Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Alorica Customer Advocate in Hialeah, Florida

Position: Customer Advocate

Location: 15001 NW 79 CT Miami Lakes, FL 33016

Terms: Full-time

Pay: $18/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

  • Responds to customer contacts (calls and survey comments) regarding products, product failures, warranties, and retailer-related issues in a non-scripted environment.

  • Authorized to decide and implement best course of action to resolve the customer's issue.

  • Manages customer case load on an on-going basis to ensure that follow up and case closure is handled in accordance with department standards.

  • Makes effective financial decisions related to customer goodwill and Policy Adjustment Request (PAR) on a case-by-case basis to enhance customer loyalty and perception of the company's experience without manager approval of up to $750 per case.

  • Makes outbound calls to customers to set follow-up expectations.

  • Works with retailers, field staff or departmental liaisons to work towards a resolution for customer.

Qualifications

  • High school diploma or GED

  • Minimum of 2 years of relevant customer service work experience required.

  • Call center experience.

  • Strong computer navigational skills

  • Excellent phone skills.

  • Ability to demonstrate a high level of service to others.

  • Ability to work independently to resolve complex customer issues.

  • Ability to clearly communicate complex information through the written or spoken word.

  • Excellent negotiation skills and ability to multi-task.

  • Excellent conflict resolution, decision-making and creative thinking skills.

  • Ability to follow detailed procedures and ensure accuracy.

  • Ability to organize and maintain case records.

  • Ability to work well in a team environment.

  • Familiarity with Microsoft Office applications (Word, Excel)

  • Excellent oral and written communication skills

  • Exceptional listening/comprehension skills

  • Professional and courteous

  • Customer oriented

Work Environment

  • Regular work performed in a climate-controlled, call-center environment.

  • Ongoing usage of phone and computer systems

Physical Demands

  • Constant sedentary work

Benefits

  • Health, dental, and vision coverage/HSA

  • PTO

  • Optional daily pay or weekly pay

  • 401K retirement plan

  • Leadership programs

  • Paid training and tuition reimbursement

  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies.

  • Employee assistance program

  • Additional voluntary benefits

Next Steps

  1. Place an application.

  2. Complete your online assessment.

  3. Our team will review your application.

  4. If selected to move forward, our team will follow up directly.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

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