Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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SAP SAP NS2 Sr. Technical Quality Manager/Support Architect-Virtual in Herndon, Virginia

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

SAP NS2 Sr. Technical Quality Manager/Support Architect-Virtual

Travel: 0% - 100%

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Citizen; NS2 does not offer Visa sponsorship for this role

All internals must have managers approval to transfer

POSITION DESCRIPTION

SAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Support Architect. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES). The TQM will be directly engaged in the delivery MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.

EXPECTATIONS AND TASKS

  • Act as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at Customer

  • Management of complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).

  • Gathers insights about the customers business and roadmap with SAP as a basis for a successful engagement delivery.

  • Directly advises the Customer on solution operations to support business continuity

  • Leads Premium Engagement Steering Meeting to align and report SAPs involvement and activities at the customer.

  • Maintains and updates an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).

  • Identifies strategic opportunities for developing the Premium Engagement.

  • Manages the PE Customer engagement service plan and works with Customer and SAP Center of Expertise (CoE) to plan, schedule, and deliver on committed days/services

  • Participates and contributes to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment, opportunities, and issues/challenges

  • Takes a proactive approach to managing PE engagement plan and services at Customer, and is the primary Point of Contact for managing Customer escalations; during and outside of normal business hours, as required

  • Works with NS2 Secure Support and the PE Backoffice, including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagement

  • Prepares and submits weekly status PE status reports to Customer and NS2 PE Shared Mailbox

  • Drives Engagement Planning to ensure SAPs involvement in relevant areas and initiatives at the customer.

  • Manages stakeholders on a continuous basis to establish a long-term, trusted customer relationship.

  • Identifies risks to avoid harm to customers business.

  • Directly advises the customer to provide guidance and to be regarded as trusted advisor.

  • Ensure quality of outcome reporting to demonstrate the value of the engagement to the customer.

WORK EXPERIENCE

  • Requires 10 years of work experience in business software implementation consulting and/or support.

  • Requires 5 years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and

  • Demonstrated experience in expert level customer facing communication and presentation skills with executive level.

  • Demonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

  • Advanced SAP AGS certifications or delivery experience as a Principal TQM preferred

  • Prior experience in ERP software implementation.

  • Prior experience in software services sales, contract management and/or negotiations required; and

  • Expert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.

DOMAIN COMPETENCIES

  • System landscape models and Technical Architecture

  • Cloud architecture/Hybrid

  • Transformation support (On-Premise -to- Cloud)

  • Data management, information security

  • IT infrastructure

  • IT operations & change management

  • Business process& process map

  • Machine learning/analytics

  • Integration& extensibility (Business Technology Platform)

UNIVERSAL COMPETENCIES

  • Strong Verbal and Written Communication

  • Ability to Build trusted relationships with key Customer stakeholders

  • Ability to lead and manage own work with minimal supervision

  • Ability to orchestrate and collaborate across multiple domains and efforts

  • Ability to understand customers business model

  • Ability to measure and communicate business value

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 369003 | Work Area: Customer Service and Support | Expected Travel: 0 - 100% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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