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ServiceNow, Inc. Sr Business Process Analyst in Heredia, Costa Rica

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

  • Partner with the global business owners to address process improvement and drive efficiency

  • Take complete ownership of the business deliverables including any customizations and enhancements in the Sales CRM areas. Reduce cycle time and improve through put and delivery of the IT development team

  • Ability to discuss functional and the solution aspects of a project effectively with IT development. Should be quickly able to understand and evaluate the challenges

  • Participate, influence and drive cross-functional projects that impact the Sales CRM processes.

  • Good communication is a must. Dealing with business partner is very important aspect of this role.

  • Managing and coordination of the Regression and User acceptance testing with the users

  • Collaborate with key business stakeholders, IT, external partners and third-party software vendors to implement effective and resilient solutions

  • Able to juggle multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests

  • Proactively refine upstream solutions to avoid downstream business or IT process and data issues

  • Undertake post-implementation business support and troubleshoot and resolve systems issues working with the IT support team

  • Nice to have third party software experience related to CRM

  • Strong teamwork and interpersonal skills

To be successful in this role you have:

  • Requires 2-4 years of business analyst experience of which at least 2 years mainly in business analysis with a focus on gathering requirements, process improvements and solution design.

  • Experience as a business analyst in the Opportunity lifecycle, with CRM as the core.

  • Strong business partnership experience is preferred, with proven track record of successfully driving cross-functional initiatives, enhancements and support issues.

  • Exposure to a third party CRM is a must.

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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