Job Information
Veralto Tech Support Representative I in Hemet, California
About the role:
- The Technical Support Representative performs standard and electronic technical support functions in accordance with departmental and company objectives. Acts as a liaison between customers and the company to facilitate support, sales, and the resolution of service problems related to mechanical or electrical equipment. Provides customers with information about products and services, as well as service and support for meters, associated electronic equipment devices or systems, and others. May instruct customers on the proper use of equipment in these domains.
This position is part of the Manufacturing Operations Team and is onsite in Hemet, CA.
In this role, you will:
Provides technical assistance/trouble shooting on operation and applications for McCrometer and Water Specialties Prop meters, UltraMag, McMag2000, McMag3000, FPI and SPI, and McConnect and Telemetry products offered by McCrometer.
Verifies application of technology to customer requirements or requests. Communicates with customers to ensure accuracy of specifications for RFQ and address any information gaps, application recommendations and or other requirements.
Uses computer software diagnostics, diagrams, schematics, logic diagrams and flowcharts, electronics theory, and complex electronic test equipment to test, identify problems and isolate defective electronic components in customer systems or equipment at remote locations.
Resolves unusual or non-routine customer inquiries including providing technical advice on product applications, service, or other customer issues.
Responds to requests for emergency repairs and repairs of troublesome equipment at off-site locations.
Provides product or service information to customers including recommendations for corrective action and services to resolve customer complaints and product service issues.
Responds to customer inquiries via phone and email in a timely manner.
Assists in warranty determination and disposition of returned product.
Maintains goodwill of customer during installation period and promotes sale of company products or equipment to existing and potential customers.
Must always present a pleasant and professional demeanor when working with customers.
Are you qualified?
Education: AA degree or higher preferred
Professional or Educational background in Electrical or Mechanical fields (required)
Experience: Three years minimum of work-related experience.
Proficiency with PC, Microsoft Office Suite required.
McCrometer ( www.mccrometer.com ) is a global leader in flow instrumentation. As we design, develop, and manufacture world-class flow measurement equipment, our impact is far-reaching: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes.
Behind the innovations McCrometer works on every day is an amazing team with deep expertise in flow physics and real-world operating dynamics who put McCrometer at the forefront of flow technologies. Joining us means the opportunity to work hands-on in the field, and to apply your passion and extensive knowledge to helping customers around the world.
Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
McCrometer is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
US ONLY :
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $20.00 - $22.00 USD per hour.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.