General Electric Service Center Agent in Helsinki, Finland
Job Description Summary
In this role you will provide outstanding customer service to our customers, ensure compliance at all times. You will be part of the Nordic Service Center team and work closely with field service engineers to coordinate their work in
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Provide an excellent service for end customers, distributers & subsidiaries, as applicable.
Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
Work collaboratively with other GE departments for dispute resolution.
Establish close relationships with customers and commercial partners to gain their trust.
Respond to customer queries in a timely and professional manner.
Develop solid product knowledge and a strong understanding of the Supply Chain.
Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
Build effective relationships with other departments to understand impact to customers and service levels.
Provide knowledge and accurate information to customers.
Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.
Quality Specific Goals :
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required
Proven experience in customer service normally including at least 1 year of prior experience in customer service.
Outstanding communication skills, both written and oral.
Competent with Excel and Word
Ability to manage self and tasks a proactive manner
Excellent organizational and administrative skills
Attention to detail.
A calm and analytical approach to problem solving.
Ability to communicate using local language and additional languages if role requires.
Experience with managing multiple projects.
Ability to work in a cross-functional cross-country team environment.
Willingness to work as part of a team, and drive/progress individual projects.
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Relocation Assistance Provided: No