Job Information
State of Montana IT Systems Support 2 in Helena, Montana
* *Our services impact EVERY Montanan! _MISSION STATEMENT _* * To be the nation's most citizen oriented, efficiently administered, state tax agency. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana.The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Technology Services Division is an internal support division that providesapplication development, quality assurance and technical operations (network and desktop) services to all otherDepartment of Revenue divisions in meeting their goals and objectives of providing services to the State of Montana and its citizens. What We Can Offer You The State of Montana's comprehensive benefits package includes: * Health, dental, and vision care; life insurance; and long-term disability. The State currently contributes $12,648/year toward these benefits. * Free health care for employees and eligible family member at Montana Health Centers. * Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources. * Retirement plans- The State currently contributes/9.17/%, vested after 5 years of continuous employment. * Paid vacation- starting at 15 days a year. * Sick leave- 12 days a year. * 11 holidays, including a floating holiday, which can be used any time. * Flexible hours. * Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue. _DUTIES_ Job Overview: This position resides in theTechnology Services Division (TSD) ofDepartment of Revenue. The Montana Department of Revenue administers almost 40 state taxes, property appraisals, liquor laws, and unclaimed property for the state of Montana. The Technology Services Division is an internal support division that providesapplication development, quality assurance and technical operations (network and desktop) services to all otherDepartment of Revenue divisions in meeting their goals and objectives of providing services to the State of Montana and its citizens. / / /Knowledge of:/ * Principles and practices of computer science * Information systems development, enhancement, and maintenance * Systems analysis, design, testing, and documentation techniques and procedures * Telecommunications and information systems networking * Data management products * Data structures and interrelationships * Training development and delivery methods * System and network capabilities, computer operating systems, equipment, and software * Project planning and management// * Provide timely, customer service// * Handling multiple priorities under deadlines// * Effectively interpret policies and procedures in a wide variety of project areas// / / /Skills in:/ * Research and analysis// * Accuracy and attention to detail// * Conflict resolution & customer service// * Microsoft programs and other data base applications// * Written, verbal, and interpersonal communication// * Managing complex and varied system development and management projects// * Isolating and resolving advanced technical problems// * Establishing project goals, timelines, and standards// * Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems// / / You would be a great fit for this position if you have: * Demonstrate self-motivation// * Follow instructions// * Provide timely, customer service// * Handling multiple priorities under deadlines// _Working Conditions__ * Work hours may exceed 40 hours from time to time, including weekends. * Office environment. * Lifting is infrequent, less than 15 pounds. * Some travel may be required, must have a valid driver’s license. *REMOTE/TELEWORK:*This position may be eligible to work from an approved worksite within the state of Montana. This position would be required to report to a Department of Revenue office assigned by the supervisor. Employees must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program. *Training Assignment:* This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire. To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858) *(All computer systems and tax guidelines will be trained on the job.)* *HOW TO APPLY* To be considered for this position, via the “Apply Online” button located on this posting. *Applicant Pool Statement*: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Successful applicants are required to successfully pass DOR tax and background check(s).** *EDUCATION / EXPERIENCE_* The above competencies are typically acquired through a combination of education and experience equivalent to: · Bachelor’s degree in computer science or closely related field · Three years of job-related experience including computer operating systems, troubleshooting and problem isolation, and end-user assistance.* · Other combinations of education and experience will be evaluated on an individual basis.* * * Provide college/university transcripts with application. *Title: *IT Systems Support 2 Location: Helena Requisition ID: 24141104