Job Information
American Express Analyst - Operations (Exempt) in Haryana, India
Description
You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Description:
Provide superior customer experience on calls to American Express Card Members.
Provide alternatives and apply superior Service
Call handling skills to ensure best possible solutions and FCR to card members.
Deliver to the Employees, Customer and Shareholder metrics as per goals. Adherence to quality and compliance guidelines.
Ability to take quick decisions and respond to Customer inquiries
2-3 yrs of prior experience in inbound calling process.
Customer service background.
Able to work in 24/7 environment
Qualifications
Graduate.
Strong Interpersonal, Communication and Listening Skills.
Must possess Excellent Verbal Communication.
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service in all Situations.
Demonstrated Dependability/Self Motivating Skills.
Change Management Ability.
Demonstrated Ability to Work effectively within a Team Environment as well as independently.
Proven Analytical and Problem Solving with a strong attention to Detail.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Job: Operations
Primary Location: India-Haryana-Gurgaon
Schedule Full-time
Req ID: 22014169