Student Veterans of America Jobs

WHY WORK WITH US? Joining Outer Cape Health Services isn\'t just about taking on a new role; it\'s about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions. SUMMARY OF DUTIES: Oversee the overall workflow and operations at each clinical site and within the Patient Access Center, Referrals Department and Medical Records Department, ensuring regulations and contractual requirements are met, protocols are followed, and the sites represent a clean, safe, healthy and friendly environment. Ensure clinical staff have supplies, functional equipment and a clean/safe physical space to do their job. Directly supervise all Site Practice Managers and the Manager of Patient Access. Ensures effective daily operations at all sites and specialty services, the Patient Access Center and Referrals and Medical Records Departments. Supervision includes hiring, orienting and training Practice Managers, identifying employee goals that are aligned with organization goals, ensuring team members have the tools and information they need to perform their job duties, and evaluating performance and addressing any performance concerns. Thinks strategically and proactively on how to better leverage resources to optimize productivity, efficiency, patient experience, health outcomes, and cost containment. Fosters a team culture that embraces collaboration and continuous improvement. Is a champion for patient experience, collecting and analyzing patient experience data, and serves as a strong advocate for patient rights. Takes a lead role in receiving, processing and responding to patient complaints with the guidance and collaboration of the Director of Compliance and the COO. Collaborates with Clinical leadership, as needed. Helps to inform goals, objectives and performance standards for assigned departments. Monitors and evaluates Operations performance, surfaces areas of concern and opportunity to the COO, collaborates on improvement or corrective action plans and once defined leads these initiatives at the sites and/or within the appropriate Department. Duties include running and reviewing reports, managing data collection, and analyzing trends. Is a champion for patient experience, collecting and analyzing patient experience data, and serves as a strong advocate for patient rights. Takes a lead role in receiving, processing and responding to patient complaints with the guidance and collaboration of the Director of Compliance and the COO. Collaborates with Clinical leadership, as needed. Develops operating, program and capital budgets for functional areas of responsibility. Monitors approved budgets to ensure that departments remain within approved levels. Completes variance reporting. WORK ENVIRONMENT: Work in Harwich location and travel to all sites Ability to access all clinic locations with use of personal reliable vehicle (including travel to and between sites) Attend/complete all required training and participate in meetings as required. WHAT WE NEED FROM YOU: A Bachelor?s degree in health management/administration, business or another related field is required. Master?s degree in health care administration preferred. A minimum of 3 years of supervisory and management experience in a busy health care setting, preferably in a federally qualified health center or other primary care healthcare setting. 5+ years of healthcare management experience preferred. Training on Lean/six sigma improvement frameworks is preferred. A proven mission-motivated, goal-oriented leader with experience motivating, managing, and leading teams. Previous experience with the Epic ERM. Proficient with Microsoft Office suite including Word, Excel, PowerPoint an Teams.