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Job Information

Lumen Senior Kaizen Program Manager in Harrisburg, Pennsylvania

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

Responsible for leading the Kaizen Program across the Enterprise Operations organization. Oversee and implement the Kaizen Program playbook, including the maintenance of KPI’s, roadmaps and communication plans.

The Main Responsibilities

  • Lead the Kaizen @ Lumen program across the Enterprise Operations organization.

  • Work closely with the Kaizen vendor, cross-functional teams, and assigned project managers to develop the deliverables, required resources, work plan, budget, and timing for the delivery of the Kaizen program.

  • Own the Kaizen program playbook, including the creation & maintenance of KPIs, roadmaps and communication plans.

  • Maintain all Kaizen program analytics & reporting, training materials and project specific details.

  • Create dashboards and reports to provide insights into incident trends and performance metrics.

  • Work with HR & Finance partners to certify savings and cost avoidance

  • Support the planning, facilitation, and execution of continuous improvement events using Lean Six Sigma tools

  • Identify opportunities for process improvement, waste removal, and cost reduction on top of the projects that result from the Kaizen program

  • Foster a collaborative environment where employees at all levels actively participate in Kaizen projects.

  • Facilitate cross-functional teamwork and knowledge sharing among project teams.

  • Implement a recognition and rewards system to acknowledge the contributions and achievements of employees involved in Kaizen projects.

  • Develop a communication strategy for the Kaizen program, ensuring transparency and engagement.

  • Support the development of a continuous improvement culture within the organization.

  • Encourage the documentation and sharing of best practices and lessons learned from Kaizen projects and facilitate the transfer of knowledge to drive continuous improvement across the organization.

What We Look For in a Candidate

Required

  • Post Secondary degree in business administration, process management, operations or something similar

  • Proven experience as a Program Manager or other managerial position

  • Six Sigma Yellow belt is required, green/black belt is an asset

  • 3+ years experience in program management, focused on roadmaps, training and KPIs

  • 3+ years experience in process optimization, operations, or business management

  • A sharp eye for identifying weak points in processes and organizational structures.

  • An excellent communicator with top-notch presentation skills.

  • A thorough understanding of the latest process enhancement strategies.

  • Thorough understanding of project/program management techniques and methods

  • Excellent Knowledge of performance evaluation and change management principles

  • Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project etc.) is a strong advantage

  • Outstanding communication, problem solving and organizational skills

  • Travel availability up to 25% to meeting with vendor and customers

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80510 - $107340 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$84740 - $112980 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$88980 - $118630 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$93210 - $124280 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333334

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

When applying for an internal role, you must:

  • Have been in your current role, and employed by Lumen, for a minimum of twelve months.

  • Confirm to your Line Manager which role you have applied for.

  • Not have any current disciplinary action recorded against you.

  • Not be on a current performance improvement plan (PIP).

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Application Deadline

05/10/2024

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