Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

IUPAT Participant Communications Specialist in Hanover, Maryland

Description/Job Summary

This job description is intended to provide a general description of the duties and responsibilities of the classification/position described below. It is not intended to establish limitations or restrictions on the duties of the employee occupying the classification/position as these duties and responsibilities may be changed, modified or adjusted at any time by management

Responsibilities/Duties

  • Perform Administrative tasks necessary to complete job functions

  • Respond to telephone inquiries through the call center regarding United States and Canadian pension and annuity plans

  • Provide data entry support by updating participant, survivor, beneficiary, and employer information

  • Interact an assist participants, survivors, beneficiaries, and employers in a professional and courteous manner.

  • Engage in telephone contact with and respond to inquiries from outside parties including but not limited to financial institutions, third party vendors, union representatives, and legally appointed representatives while focusing on first time call resolutions.

  • Maintain records of telephone inquiries and services provided in V3

  • Review work-flows for United States and Canadian pension application processes, including but not limited to reviewing of application documents, verifying receipt of appropriate documentation with accuracy, and notifying of missing documents. Request written communication or follow up to applicants as needed.

  • Initiate responses to document requests

  • Provide support services on administrative matters and special projects as assigned

  • Train others in performing the responsibilities of this classification, when requested.

  • Perform all duties and responsibilities, as assigned by supervisor.

Required Skills

  • Ability to comprehend Pension and Annuity plan rules and definitions

  • Strong interpersonal and customer-oriented communication skills and the ability to work effectively with active, retired, and terminated participants

  • Ability to work efficiently in a high demand, team oriented, and fast-paced environment

  • Ability to multitask and work on multiple tasks with accuracy

  • Intermediate knowledge of Microsoft Office Suite 7

  • Ability to follow processes

  • Pleasant phone demeanor and interpersonal skills

  • Punctuality and good attendance

  • Foster teamwork and display positive attitude

  • Respect of others in the workplace

  • Maintain participant/Fund Office confidentiality

Required Experience

  • College level education and/or minimum of one (2) year's office experience to include customer service background

  • Knowledge of employee benefits/pension industry

  • Proficiency in general computer use; use of Microsoft Word and Excel applications

  • Sound grammatical skills

Preferred Experience

  • Fluency in Spanish or French strongly preferred

  • Call center background preferred

Required Education

College level education and/or minimum of one (2) year's office experience to include customer service background

Details

  • Normal office environment

  • Use of the computer for approximately 90% of the day. Forty (40) hours will constitute the regular work week. The working hours will be (8) with 30 minutes or 1-hour unpaid lunch break. Flex start time window applicable (7:00 AM - 8:30 AM). However, flex window hours are subject to change to assigned start time(s) based on departmental needs.

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