Job Information
Kuehne+Nagel Sea Logistics Business Development Manager in Hanoi, Vietnam
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the key objectives.
Your Responsibilities
To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
To report customer feedback to the CCL team, supporting resolutions as required.
To align with CCL colleagues when onboarding new customers.
To maintain + update the most relevant customer information in internal systems.
To regularly review customer portfolios with the CCL Managers + team.
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills and Experiences
Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.
At least 03 years working experience in Sales of Freight Forward. Experience in Sea Logistics is an advantage.
Having good knowledge of foreign trade, forwarding, import/ export process and custom.
Customer orientation.
Good at communication, conflict resolution, problem solving & time management skills.
Good at Analytical & Organizing skills.
Good command of English.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.