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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Eptura, Inc Support Engineer in Gurugram, India

Support Engineer

Gurugram, Haryana, IndiaReq #456

Monday, April 1, 2024

Job Title: Support Engineer (Rotational Shift)

Location: DLF Cyber Hub, Gurugram

What are we about:

Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realize a better future at work.

Eptura makes your workplaces smarter and your employee experiences better. If companies need a centralized data-driven platform to make better informed decisions about their real estate, we’ve got them. If Enterprises want to plan and manage a more productive and efficient work environment, they’ve come to the right place. And if they want to give their employees a frictionless experience so they can do their best work, we do that too. Our mission is to help businesses of all sizes reach their full potential by creating great workplaces that attract and retain the talent they need to grow and succeed.

Role Overview:

  • Assisting and guiding new and existing customers around the globe via email, call, Jira

  • Identifying customers’ needs, clarify information, research, provide solutions and/or alternatives.

  • Documentation, recording and updating incidents and issues reported by customers on JIRA Tool.

  • Coordination with different departments around the world to provide the best solutions to customers.

  • Rotational Shifts / on call.

What will make you successful:

  • Experience of providing assistance over call or email to Global clients.

  • Ability to get to the root cause of the problem

  • Hands on Experience for handling technical issues and queries raised by the clients across the globe.

  • Excellent communication skills to manage global clients

  • Should be cognizant of incident management, problem management, change management and release management

  • Experience in documenting, recording and updating incidents in ITSM tools

  • Handle Global Enterprise Customers.

  • Strong Troubleshooting Skills.

  • Provide in-depth study of incidents to find root cause and solutions of technical issues

Benefits:

  • Health insurance fully paid – Spouse, children, and Parents

  • Accident insurance fully paid

  • Flexible working allowance

  • Gratuity fully paid

  • 25 days holidays

  • 7 paid sick days

  • 10 public holidays

Eptura Information:

  • Follow us on Twitter | LinkedIn | YouTube

  • At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world

Other details

  • Pay TypeSalary

  • Employment IndicatorRegular

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