Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

BT Customer Service Support Advisor in Gurugram, India

Customer Service Support Advisor

Job Req ID: 33511

Posting Date: 21 May 2024

Function: Business Services & Operations

Unit: Finance, Strategy & Business Services

Location:

Building No 14 Sector 24 & 25A, Gurugram, India

Salary: Competitive

Why this job matters

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What you’ll be doing

  1. Assists in the implementation of specific Customer Service management plans under supervision.

  2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision

  3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.

  4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.

  5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

The skills you’ll need

Complaint Management

Information Management

Communication

Requirements Analysis

Continuous Improvement

Issue Resolution

Problem Solving

Billing

Time Management

Customer Relationship Management

Escalation Management

Technical Support

Decision Making

Growth Mindset

Stakeholder Management

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

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