Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

Guardian Life Senior Engineer - IT in Gurgaon, India

Job Description:

• Determine the design and workout strategy for new projects. Lead the Project lifecycle closely following Governance models.

• Identify and resolve issues reported within defines SLAs part of routine maintenance of existing applications built in SharePoint online.

• Report extraction and automations to support different metrics, that are maintained in the applications.

• Work with Stakeholders on the enhancements in the existing applications.

Project Planning, Tracking, & Reporting

• Workout budgetary estimates during kick off, after understanding the high-level requirements.

• Support the team in project planning activities, identify risks proactively, escalating thru appropriate channels as required and responsible for closely tracking the actual efforts

• Communicate regularly the status of Projects, risks that creeps, impediments if any.

Design

• Familiar with Microsoft Visio, Word to create HLD, LLD, DLD in various stages of SharePoint site development and maintenance.

Qualifications:

POSITION RESPONSIBILITES

  • Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests

  • Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available

  • Process all support incidents and Task requests within SLA by following procedural requirements

  • Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution

  • Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets

  • Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners

  • Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services

  • Suggest defects and product/infrastructure enhancements to improve stability and automation

  • Perform Incident management based on ITIL principles

  • Participate in periodic skills enhancement sessions and training courses

  • Prepare and deliver standard scheduled reports to support service trending and optimization

  • Develop, document and update standard operating procedures and knowledgebase articles.

REPORTING RELATIONSHIPS

This position reports to the EOC Manager.

CANDIDATE QUALIFICATIONS

Functional Skills

  • EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are:

  • Windows Server Administration

  • Linux and Unix Server Administration

  • Network Administration and Telecom services

  • AWS DevOps

  • Working knowledge of the following industry standard technologies is required for this role, including:

  • Server Hardware (Cisco UCS, IBM P-Series)

  • Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins)

  • Citrix

  • Microsoft Active Directory

  • Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed)

  • Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management)

  • Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool)

  • Strong problem-solving and troubleshooting skills

  • Keen analytical and structured approach to problem solving

  • Ability to follow instructions and Standard Operating Procedures (SOPs)

  • Excellent written and spoken English language skills with an ability to speak loudly and clearly

  • Outstanding customer service skills and dedication to customer satisfaction

  • Excellent documentation skills

  • Proven ability to work independently

  • Ability to work well in a team environment

  • Ability to accommodate flexible work schedules

  • Ability to triage outage bridge calls and drive calls to closure.

  • Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills

  • Ability to speak confidently with Developers, Engineers and Management

Leadership Behaviors

  • Take ownership & accountability for actions and results

  • Takes action to resolve customer problems promptly & to ensure customer satisfaction

  • Demonstrates high standards of professionalism, integrity & customer service

POSITION QUALIFICATIONS

  • Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role

  • Strong Microsoft Word, Excel, PowerPoint skills

  • Bachelor’s Degree or similar required

  • A +, Network +, Security +, Microsoft, Cisco Certifications preferred

  • Flexibility to work in 24x7x365 shifts on rotational basis

  • Must be comfortable working in a highly critical, fast paced environment with shifting priorities 

The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days.

Location:

This position can be based in any of the following locations:

Gurgaon

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .

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