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Job Information

CAE USA INC IT Systems Administrator in Guarulhos, Brazil

Role and Responsibilities

JOB TITLE: IT Systems Administrator

DEPARTMENT: IT

LOCATION: Guarulhos, Brazil

REPORTS TO: IT Manager, Americas

THE COMPANY:

CAE is a high-technology company, bringing the digital and physical worlds closer together to create a safer world. Our vision is to be the worldwide partner of choice in civil aviation, defence and security, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness.

In a class of its own, our mission is to lead at the frontier of digital immersion with high-tech training and operational support solutions to make the world a safer place.

If you want to expand your horizons and work in an exciting growing industry read on.

POSITION SUMMARY:

Reporting to the IT Manager you will join the CAE IT Operations & Infrastructure Team and will be primarily responsible for the support of the IT Infrastructure (on-premise and cloud) and serve as an escalation from our IT Service Desk Team for difficult issues and projects.

An excellent opportunity to gain exposure to various technologies including Windows 10, 11, Windows Server 2016/2019/2022, Office 2016, SharePoint, SPO, Office 365 Apps, MS Teams Telephony, Windows Intune, Hyper-V, Microsoft Defender, SQL databases & servers, SCCM, autopilot, WSUS, VMware, Finance & CRM systems, and many others.

PRINCIPAL RESPONSIBILITIES

  • Configure, deploy and relocate corporate servers, storage, network and ad-hoc hardware & software

  • Perform a regular maintenance, monitoring and tuning of IT Systems

  • Conduct servers and systems repairs, upgrades, patches and installations

  • Collaborate with CAE IT staff, suppliers and contractors to troubleshoot issues

  • Analyse event logs and mitigate threats to IT environment

  • Ensure servers & computers’ critical vulnerabilities are addressed timely

  • Install, configure and troubleshoot company applications

  • Produce technical documentation and manuals

  • Manage large volumes of data (maintenance, backups, restores)

  • Ensure Disaster Recovery plan is up to date with changes to the IT environment

  • Update and periodically test Disaster Recovery procedures

  • Provide the Tier 3 IT support for the staff across the organization, including ad-hoc out of hours’ support due to 24/7 nature of the business (staff travel, emergencies etc.)

  • Occasional Tier 2 IT Support (5-10% time max) for on-site users

  • Repair and recover from major hardware or software failures

  • Provide experts advise to IT Helpdesk Admins and assist in troubleshooting major issues

  • Collaborate with other IT teams located worldwide in all time-zones

  • Ability to work on your own as well as a part of the team, and availability to do overtime, as needed (2 hours per day maximum).

  • Travel to other CAE offices may be required.

CANDIDATE REQUIREMENTSThe ideal candidate will possess the following:

  • Min. 5 years in IT Systems Admin role

  • Ability to work under pressure and high attention to details

  • Proficiency in Microsoft systems (Active Directory, Exchange, Windows Server 2016, LAN/WAN, TCP/IP, Domain Controllers, SharePoint, Office 365, MS Azure Cloud)

  • Excellent knowledge of virtualization & storage technologies (Hyper-V, VMware or others)

  • Working knowledge of, Backup systems and scripting languages

  • Basic ability to administer switches & routers (Cisco) to troubleshoot them with 3rd party Network Support providers.

  • Working knowledge (troubleshoot & maintain) of SQL databases

  • Proven ability to assess problems and research new solutions

  • Excellent time management and self-discipline

  • Ability to work on your own as well as a part of the team.

  • IT qualifications like MCSA, MCSE, MCITP, CCNA, CompTIA, Hyper-V etc.) an advantage

  • Excellent communication and customer service skills both written and verbal

  • Excellent analytical and troubleshooting skills using logic and search engines

  • Self-motivated and able to think on one’s feet unsupervised

  • Fast learning skills due to dynamically changing, fast-paced environment

  • Great patience, stress tolerance and ability to multitask / juggling priorities

  • A technical school, an IT degree or relevant equivalent experience

SALARY PACKAGE

We offer a competitive salary as well as a range of benefits. This is an excellent opportunity for a driven individual to join a multi award winning company which is the global leader in its field.

This is an excellent opportunity for a driven individual to join a multi award winning company which is the global leader in its field.

CAE is an equal opportunities employer

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

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