Job Information
Alight Solutions LLC Payroll Operations Delivery Analyst in Grove City, Ohio
Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital ('Divested Group'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies. Summary The Delivery Analyst (DA) supports ongoing delivery to clients through issue resolution, Change Requests (CRs), and standardized processes that contribute to achievement of Service Levels (SLAs or RSLs) and Key Performance Indicators (KPIs). This position involves client and vendor interaction, including coaching and mentoring of staff team audits and training. The DA will be involved in projects and change requests. The DA will identify and resolve issues through root cause analysis and then implement solutions. This role will be involved in process creation, requirements gathering, improvement initiatives and other system changes within the process and knowledge area. The Delivery Analyst will work to support, coach and train global team members Domain Knowledge Educates colleagues and clients while serving as a subject matter expert across multiple process and knowledge areas. Researches and provides input and support about industry and company best practices. Ensures the standardization of processes in accordance with Aon Hewitt best practices. Works to identify and implement ideas for improving the domain specific processes and methodologies. Provides feedback on new products, services and projects. Works to support system changes through the change request process both internally and with the client. Client Relationship Interaction Gains an understanding of processes and documentation to support client or service transitions and ongoing work. Communicates effectively with the client and internal partners for analysis/resolution of issues or project impacts. Identifies and assess their impact on service delivery in appropriate forums. Leads client interaction and facilitation on client touch points. Project Execution Creates detailed functional business requirement specifications and ensures proper testing hand-offs for integration testing. Conducts stakeholder interviews and stakeholder workshops. Monitors the scope throughout the project to ensure the scope is baselined. Ensures that any changes requested to the scope are evaluated for project impact and business need. Provides status reports and communicates changes in process for project assignments. Assists in Quality Assurance (QA) and knowledge management. 2 Estimates, schedules, and monitors all work activities related to projects. Identifies issues and drives change for related improvements. Management Works with third-party providers (both Aon Hewitt partners and client partners) to ensure seamless process delivery. Leads process improvements for existing processes and supports creation of new processes with emphasis on up/down stream impacts. Ensures that the process flows are complete and within the defined scope for projects. Identifies and resolves escalations or complex issues with strong emphasis on associated patterns, trends, and root cause analysis. Meets aligned Service Level Agreements (SLAs). Guides and supports client delivery for new and existing colleagues. Determines when inquiries are beyond the scope of responsibilities of Aon Hewitt and/or