Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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ContactUS Communications Technical Support Representative in Grindstone, Pennsylvania

Orientataion begains 4/25  10:30am-1:00pm

Tech Support Representative Training(s) Start Date:  4/29/2024

Training Hours: 8:00 a.m. -- 4:30 p.m. EST

Production Hours: M -- F 8:00 a.m. -- 8:00 p.m. EST NO WEEKENDS!

Location: Onsite 111 Roberts Rd, Suite 400  Grindstone, PA 15442

About the Tech Support Representative: Provide technical support and product registration to customers in a courteous and professional manner and use all programs and tools related to the support accurately.  

Responsibilities: Handle incoming calls, emails, letters, and/or chat sessions from customers needing product support. Must be able to understand and explain operation/faults of equipment and its components. Must be able to read / follow wiring schematics and flow diagrams. Understand basic automotive AC service procedures. Use "Kid gloves" approach with customers including a never say no attitude. Quickly assess customer needs and proactively provide solutions with a positive attitude. Refer unresolved customer grievances to designated departments for further investigation. Ability to de-escalate customers Must be able to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times. Will be expected to arrive to work on time for all scheduled shifts; will be expected to follow all scheduled shifts including taking breaks and lunches as scheduled. Representatives will be expected to maintain an average handle time below 10 minutes or 600 seconds. Representatives will be expected to have quality monitoring score of 90% or higher Other duties as assigned.  

Required Skills:

Must have High school diploma or GED; some college preferred

  • • Must be able to pass a criminal background check
  • • Must be 18 years of age or older
  • Must be authorized to work in the United States
  • Preferred work experience of a minimum of 6-12 months of technical support or field related experience
  •  Good keyboard skills -- must be able to type 25wpm
  • A customer-focused attitude and willingness to serve customersExcellent verbal and vocal skills to others to convey information effectively. Exceptional listening, questioning, and call control techniques Ability to process information and tasks accurately and efficiently An understanding of customer needs, company products and services, and general knowledge Aptitude to handle challenging telephone call situations Ability to recommend and persuade Computer and telephone system application skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Knowledge of Microsoft Excel and Word
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