Student Veterans of America Jobs

JOB REQUIREMENTS: COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry\'s top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization\'s integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals. We believe the organization\'s most \"precious resources\" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve. Position Summary The Director of Operational Excellence will play a crucial role in driving continuous improvement initiatives and ensuring operational efficiency across all programs and departments to include existing operations and start-up of new programs and services. The position is responsible for ensuring the company\'s processes and systems are optimized to always deliver the best customer experience possible. The position will work closely with senior leadership to develop and implement strategies that optimize processes, reduce costs, and enhance overall performance. The position is responsible for system capturing, creating, documenting, developing system requirements, managing change governance, and cataloging standards and best practices to increase the Company\'s productivity levels, specifically within operations, and at the time of program start-ups. Using analytics, this individual will continuously improve standards of operation and analyze key metrics to plan, design, impleme nt and evaluate key projects, identifying areas for performance improvement and opportunities for cost savings across the enterprise. This position is also responsible for developing and implementing a quality strategy for the organization. The quality strategy will encompass quality assurance and quality control to include key program processes such as rebate processing, invoicing, field operations, project technical review, customer complaint management and resolution, SOC compliance, and reporting procedures. The Operational Excellence team will intervene where necessary to remediate operations through training appropriate personnel, tracking progress, communicating progress, and auditing sustainable operations practices to ensure effectiveness. This position will lead Operations Excellence Managers and the Start-up Team to support all initiatives and meet organizational and client quality and improvement goals. Essential Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Standards: * Develop and implement operational excellence strategies and initiatives to improve productivity, quality, and customer satisfaction. * Establi To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU3MzE2Ljg3NzBAZnJhbmtsaW5lbmVyZ3ljb21wLmFwbGl0cmFrLmNvbQ ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplit ak.com/?adid=YmJnZW5lcmljLjU3MzE2Ljg3NzBAZnJhbmtsaW5lbmVyZ3ljb21wLmFwbGl0cmFrLmNvbQ