Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Grand Rapids Public Utilities Customer Service Representative in Grand Rapids, Minnesota

POSITION TITLE: Customer Service Representative DEPARTMENT: Business Services FLSA STATUS: Non-Exempt DATE: October 2020 ACCOUNTABLE TO: Business Services Manager Primary Objective of Position This position is responsible for performing a full range of communication, clerical, and administrative work functions under general supervision in order to provide customer service and maintain timely and accurate customer records of the Utility s financial systems. Major Areas of Accountability or Job Duties: Provide reception services, listen to customers questions and concerns, and provide answers and/or information in a professional, courteous manner. Process meter reading data in order to prepare and process utility bills and receive and process utility payments and other revenue payments. Assist customers with payment plans and financial assistance information. Prepare and send customer notices of non-payment and process disconnection of service according to regulations. Maintain customer account files, including processing requests for new customer applications and changes to utility service, and scheduling site appointments for Utility service representatives. Assist in the maintenance of accurate records and reconciliation of general ledger accounts and prepare tabulations, memoranda, letters, and reports as required. Exhibit personal responsibility for quality of work by diligently attending to details, performing tasks with minimal errors, and independently checking work to ensure accuracy and completeness. Provide exceptional service to customers, fellow employees, and contractors and make decisions that are always in the best interest of the Utility and its customers. Make appropriate job decisions following standard policies and procedures. Document procedures used to complete tasks, identify potentially more effective methods of work operation, and cross-train as required. Understand and comply with all workplace safety practices. Additional duties as deemed necessary by supervision, which are of an equal or lesser nature, based on the job s qualifications. Minimum Qualifications: Associate s degree in Accounting or business related field and two years of general accounting experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Valid Minnesota Class D driver s license, or have the ability to obtain one prior to employment, and a satisfactory driving record. Aptitude for handling customer inquiries and complaints in a courteous and professional manner, including excellent listening skills and an empathetic voice and manner. Strong interpersonal skills including tact, diplomacy, and flexibility in order to work well with others in a team environment and maintain a pleasant demeanor while working in a fast-paced setting. Ability to communicate effectively verbally and in writing, including phone conversations, in-person discussions, emails and reports for exchange of information, office reception, and customer service. Ability to complete assignments with attention to detail and high degree of accuracy, including 10- key skills and arithmetic computations. Applicant will be required to complete a general aptitude test related to analytical and written communication skills. Ability to demonstrate proficiency in computer software applications, specifically Microsoft Office and internet applications. Applicant will be required to complete a computer skills assessment. Strong sense of honesty, integrity, and credibility. Availability to work the Utility s normal office hours throughout the regular workweek. Preferred Qualifications: Experience in the use of computerized financial systems such as utility billing, general ledger, accounts payable, payroll, inventory, work orders, and other systems applicable to the operation of a utility. Tools and Equipment Used: Computers and related software, calculator, 10-key, telephone, copy mac

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