Job Information
Grand Rapids Community College Special State Programs Student Coordinator- Professional Services- No benefits (Contingency) in Grand Rapids, Michigan
Special State Programs Student Coordinator- Professional Services- No benefits (Contingency)
Date:
January 13, 2022
Title:
Special State Programs Student Coordinator- Professional Services- No benefits (Contingency)
Position number:
1281
Work schedule:
28 hours/46 weeks
Compensation:
$20.00
Reports to:
Associate Director of Financial Aid Operations
Posting closing date:
Open Until Filled
For information on "Who are Professional Services, No-Benefit Employees?" please visit http://www.grcc.edu/humanresources/employeegroups/contingentemployees.
SUMMARY
Manage all aspects of the State of Michigan Futures for Frontliners and Reconnect financial aid programs and the Grand Rapids Promise Zone Program. Responsible for using rosters and systems to identify potential students and develop communication strategies, in cooperation with the Promise Zone Director at GRCC and with the Executive Director of Financial Aid. Serve as a point of contact for students with financial aid questions for these aid programs. Manage and conduct the process for confirming student eligibility and calculating awards. Maintain regular reports for the college and assist with regular reports to the State of Michigan.
ESSENTIAL JOB FUNCTIONS
• Implement the process for regular download of program rosters from the State of Michigan on a weekly basis (or more frequently as needed). Ensure that student records are updated appropriately. • Ensure the use of the GRCC data system to appropriately identify and track students based on their eligibility for the aid programs. • Function as a contact point for student inquiries, including responding to student questions via the Frontliners and Reconnect phone number and email addresses, maintaining the information on the GRCC website, and providing regular updates to other GRCC staff members. • Serve as one of the liaisons between GRCC and the Reconnect Navigator from the State of Michigan. • In cooperation with other GRCC departments, develop promotional communication to students who are eligible for Futures for Frontliners or Reconnect. • In cooperation with other GRCC departments, develop and implement communication for students who are in various stages of determining their eligibility for the aid programs. This includes but is not limited to providing general presentations, contacting students who need to complete their FAFSA, and informing students as to their status throughout the enrollment and awarding process. • Develop and implement tracking processes within the GRCC data system to comply with State tracking requirements for continued student eligibility including completion of requisite number of credits and maintaining a minimum GPA. • Maintain an expert knowledge of the Grand Rapids Promise Zone program and State of Michigan financial aid programs, especially Futures for Frontliners and Reconnect. • Ensure that all updates from the State of Michigan and Promise Zone Director are communicated to appropriate members of the GRCC community so as to ensure students have updated information and that GRCC maintains its compliance with State guidelines. • Calculate and monitor student awards, including adjusting awards within Promise Zone, State, and Federal guidelines when a student enrolls, withdraws, or has a change in other aid that affects the amount of a student's award. • Work in cooperation with members of the Financial Aid Office, the Promise Zone Director, and with other GRCC departments to implement improvements as appropriate to the Promise Zone, Futures for Frontliners and Reconnect processes.
JOB SPECIFICATIONS
Education
• Associate's Degree required.
Experience
• Experience working in higher education preferred • Recruiting and outreach experience • Experience wi