Job Information
Mary Free Bed Rehabilitation Hospital Security Officer in Grand Rapids, Michigan
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mission Statement Restoring hope and freedom through rehabilitation. Diversity and Inclusion Mary Free Bed values diversity and inclusion among patients, families and staff. We strive to hire people who reflect the communities we serve. Our employees will serve all patients, families and each other with dignity and respect. Summary: A MFB Security Officer, working individually and as part of a team, guards, patrols (on foot or in a vehicle), monitors premises, facilities and other areas to prevent theft, violence, and infractions of rules. Secures facility and protects facility in case of fires, natural disasters, or other hazardous events. While working at the Control Desk, the security officer will relay all incoming, outgoing and inter-departmental telephone calls appropriately and as quickly as possible. Receives vendors, guests and staff, ascertains their needs, and directs them accordingly. Can handle all emergency situations with confidence and controlled emotions. A MFB Security Officer can make sound decisions while using technical, physical and customer service skills to ensure a safe and peaceful environment for patients, visitors and staff. A MFB Security Officer provides exceptional customer service to everyone in the facility by exuding warmth, genuine care, and taking pride and joy in this role. Essential Job Responsibilities:
Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly and professional demeanor with all guest, client, staff members and coworkers to create favorable impressions
Ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of the Department
Patrol and inspect facilities and grounds on a regular basis to detect and deter crimes, security violations and unsafe conditions. Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages
Display age appropriate security interactions when dealing with members, patients, visitors and staff
Protect patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations
Standby as requested in certain situations to prevent disturbed or menacing patients, visitors or anyone else from being a danger to themselves or others.
Monitors and maintains closed circuit TV/video surveillance and two way radio systems and other life safety systems
Respond to burglary, fire and other alarms and take appropriate action
Coordinate safety and security procedures during emergencies
Clear and reset alarm systems
Control traffic flow within areas and enforce parking regulations as needed at the Mary Free Bed Rehabilitation Hospital campus and other facilities.
Create safety awareness among guests and staff.
Conduct preliminary investigations into thefts, shortages and other complaints involving potential criminal misconduct
Answers alarms and investigates disturbances
Patrols premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Inspects assigned areas for fire or environmental hazards
Relays incoming, outgoing, and inter-departmental calls, takes and relays messages, and responds to telephone queries with a smile and in a warm, efficient way in order to facilitate public and hospital business.
Responds quickly and accurately to emergency alarms including fires, codes, and tornados (or other disasters); receives initial reports, alerts outside agencies for their response, pages instructions to all hospital staff, and stands-by to provide further communications so that appropriate emergency responses may begin.
Directs all public, patients, and outside visitors. Projects an informed and caring image at all times in order to effectively serve MFB guests and staff.
Makes appropriate overhead pages on a timely basis and with clear enunciation to communicate messages to people outside of telephone access.
May monitor and control as necessary the flow of visitors to patients so that patients do not receive inappropriate visitors.
Transports patients, visitors or other guests to different areas of the MFB campus by wheelchair or escorting them as needed
Protects all hospital guest and staff’s confidentiality according to HIPPA requirements
Maintains a clean, neat work environment including the security vehicle and all surrounding areas within the security office.
Creates and maintains an atmosphere of warmth, personal interest and positive emphasis
Maintains positive appearance and professional image as reflected by good personal hygiene.
Adheres to hospital policies
Maintains a detailed knowledge of the facility, including services, departments, clinics, peripheral services, conference rooms and other pertinent information
Completes incident reports that are detailed and strictly factual
Ability to function in an environment with possible exposure to blood borne pathogens or other potentially infectious/hazardous materials, and possible exposure to high or low temperatures as both inside and outside conditions indicate.
Communications Responsibilities:
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
Ability to use communication devices (phones, radios, etc.) in a clear, concise and professional manner to meet and exceed the internal and external customer service expectations.
Essential Job Qualifications (Knowledge, Education, and Training Requirements):
High school diploma or GED
Must, within six months of hire, become a Certified Healthcare Security Officer (CHSO) through the IAHSS
Must, within 90 day training period become certified in First Aid.
Have a current/valid State of Michigan Concealed Pistol License or eligible to obtain one within one year of employment; which will allow for the officer to carry a conducted electrical weapon (i.e. Taser).
Customer service experience (Health Care industry preferred)
Ability to work flexible schedules and extended hours as needed.
Must have a valid State of Michigan driver's license
Must have and maintain a driving record with no Operating While Intoxicated (OWI) or Operating While Visibly Impaired (OWVI) infractions and 4 points or less (to meet company fleet insurance requirements).
Must have problem resolution skills
Must have ability to manage multiple priorities and multi-task
Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions
Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence and memos; to write simple correspondence
Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
Must be able to understand 24 hour and military time systems
Physical Demands:
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances.
Must be able to occasionally lift and/or move irregularly shaped objects such as patient belonging, wheelchairs, other adaptive equipment and/or mechanical devises up to 50 pounds (and occasionally up to 75 pounds).
Ability to stand or walk for long periods of time up to twelve (12) hours per day
Ability to sit for long periods of time up to four(4) hours per day while remaining alert and maintaining a high level of professionalism and situational awareness.
Ability to remain at post for extended periods of time with patient(s) who are acting-out or have diminished impulse control, while staying alert and maintaining the highest level of professionalism and situational awareness.
Ability to enter and exit vehicles of all types several times per day
Ability to drive for outings and other hospital activities with staff or patients for both short and long distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism, situational awareness and decision making abilities.
Competent with computers and with Microsoft Office Suite software (i.e. Outlook, Word, Excel, Access, etc.)
Specific vision abilities required by the job include 20/20 corrected vision, color vision both eyes.
Must be able to complete Pressure Point Control Tactics (PPCT) as well as Oleoresin Capsicum (OC) training and demonstrate proficiency regularly as required. NOTE: Voluntary OC exposure is required.
Functional hearing abilities (both ears) for communications from a two-way handheld radio with an over-the-ear speaker system, cellular phone or other telephonic devices and PA speakers.
Ability to regularly run; stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
Preferred Job Qualifications:
Bilingual
Previous hospital security experience
Computer experience
Reporting Relationship: Security & Emergency Manager Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.