Job Information
Old National Bank Market Relationship Banker in Grand Rapids, Michigan
Market Relationship Banker Job Locations
US-MI-Grand Rapids
Category/Function Retail Banking Center
Position Type Regular Full-Time
Requisition ID 2023-13762
Workplace Type On Site Overview
Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We are currently offering a sign-on bonus of $1,500.00 for Relationship Bankers (new hires only) in addition to a robust benefit package. Old National Bank is seeking a Market Relationship Banker for our Community Banking Center. This position is unique; it will allow you to work at several different branches, giving you the opportunity to know the personalities at each location. You will be responsible for delivering an exceptional in-branch client experience, serving as a single point of contact in fulfilling the client's sales, service, and transactional needs. Central to this role is the ability to engage with client's, build long-term relationships, create loyalty by providing insight, advice, personalized financial solutions, and recommendations based on both the client's needs and how they prefer to do business with Old National.The Relationship Banker implements strategies to retain and deepen existing client relationships, establishes new banking relationships through the execution of Old National's sales process, refers clients to product partners (e.g., Mortgage, Investments, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), builds customer confidence with digital channel capabilities, provides account servicing and maintenance, effectively resolves customer concerns assists with problem resolution, and processes transactions accurately and efficiently. Responsibilities: Contributes to the banking center's overall success by meeting defined targets for both sales and service. Actively participates in weekly sales meetings, call nights, sales blitzes, and other activities to grow sales. Demonstrates in-depth knowledge of the different banking channels and promotes opportunities to introduce clients to these capabilities; provides customer education and guidance on various self-service solutions including Smart ATMs, online and mobile banking to enhance their service experience. Proactively resolves a variety of moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis, and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc. Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs. Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team's skills and performance. Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements. May assist in mentoring and training of new associates. May serve as back up to the Banking Center Manager or Assistant Manager to oversee daily branch operations such as opening/clos