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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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SpartanNash Customer Service Manager in Grand Rapids, Michigan

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!

Location:

2181 Wealthy St SE - Grand Rapids, Michigan 49506

Job Description:

Position Summary:

This role is responsible to lead the day-to-day activities of the front-end operations in a retail store, ensuring the guest assistance, customer service, cashier, and cash office areas are fully staffed, trained and operating to company standards. Responsible for the financial aspects of the front-end operations of the store.

Here’s what you’ll do:

  • Manage a team that completes allfront-endcash register purchases (i.e., cash, check, debit/credit/EBT cards, gift certificates) and other transactions (i.e., bottle return, money order) to ensure accurate and timely transactions as well as high levels of customer service.

  • Assist team with transaction corrections (i.e.,refunds, over rings, credits) as needed.

  • Maintain constant follow-up to ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishableitems andhandle spoiled/damaged products per established guidelines.

  • Maintain knowledge of thestore'ssales program including ad items, special prices, coupon deals and other features.

  • Oversee the cash office team to ensure the bookkeeping and cash controls are maintained per company audit standards.

  • Implement and maintain work schedules, labor control and payroll expense control programs for the department.

  • Implement the OWN IT! (One customer to Wow Now by Interacting and providing Total satisfaction) service programs, and models high standards of service to achieve acustomer-orientedstore.

  • Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.

  • Develop and monitor department budget as required.

  • Make recommendations to improve current programs and processes.

  • Maintain a clean and well-stocked department; ensure the department complies withcompany standards.

  • Additional responsibilities may be assigned as needed.

Here’s what you’ll need:

  • High School Diploma (Required) or equivalent (GED)

  • Two years of retail experiencepreferred.

  • One year experience in a supervisor or lead role strongly preferred.

  • Strong written and verbal communication, and bookkeeping skills.

  • Good organization, prioritization, decision-making, problem solving and conflict management skills.

  • Strong leadership abilities with capability to work in a hands-on environment.

  • Good strategic planning and business acumen skills.

  • Good knowledge of retail store operations; knowledge of retail management systems.

  • Proficient in Word, Excel and PowerPoint.

  • Bilingual skills helpful based on demographic region.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (https://careers.spartannash.com/why-work-here/benefits/) .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

SpartanNash (Nasdaq: SPTN) is a food solutions company that delivers the ingredients for a better life. Committed to fostering a People First culture, the SpartanNash family of Associates is approximately 17,000 strong. SpartanNash operates two complementary business segments – food wholesale and grocery retail. Its global supply chain network serves wholesale customers that include independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries and exchanges. The Company distributes products for every aisle in the grocery store, from fresh produce to household goods to its OwnBrands, which include the Our Family® portfolio of products. On the retail side, SpartanNash operates 144 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin’s Super Markets and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers. Leveraging insights and solutions across its segments, SpartanNash offers a full suite of support services for independent grocers. For more information, visit spartannash.com .

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