First International Bank and Trust Insurance Agent in Grand Forks, North Dakota
Department: Insurance Sales
Location: Grand Forks, ND
PT/FT/Temporary : Full Time
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Position Summary: Sells life and annuity, accident and health, property, casualty, or other types of insurance.
Essential Duties and Responsibilities:
Sells various types of insurance policies to businesses and individuals on behalf of insurance companies, with a combination of inside and outside sales.
Develops leads and referral sources by participating in community and civic activities as an agency representative.
Interviews prospective clients and existing policyholders to gather and analyze information.
Obtains quotes and prepares proposals. Conducts sales presentations. Prepares and submits applications. Collects initial premiums and issues receipts. Requests policy changes.
Performs property inspections as needed.
Establishes and maintains customer relationships to aid in business retention.
Reviews insurance policies to determine appropriate coverage to suit individual customers.
Communicates with insurance company representatives and agency support staff.
Reviews files, records and other documents to obtain information prior to responding to support staff/policyholder/insurance company inquiries, issues, and complaints.
Ensures that insurance company and agency requirements are met, including the completion of all appropriate forms.
Explains available policy features, conditions and terms of the policies.
Advises policyholders of claims and billing policies and procedures as needed.
Monitors insurance claims to ensure they are settled equitably for both the client and the insurer.
Operates office machines such as printer/copier/scanner, fax machines including electronic desktop faxing, multi-line telephone systems, voice mail systems, and personal computers.
Enters data and supporting documentation into computer for use in maintaining customer records and preparing documents.
Consistently reviews email and other correspondence to remain current on policy/procedural changes and new product offerings.
Promotes FIB&T products and services.
Performs other duties as assigned.
Comply with federal, state, and company policies, procedures, internal controls, and regulations.
Responsible for confidentiality including protection of sensitive information and its integrity in compliance with First International Bank & Trust information security and departmental policies, standards and procedures. Responsible for reporting events including suspicious activity as well as cooperating with all investigations.
Demonstrates the ability to maintain confidentiality. Follows policies and procedures. Upholds organizational values. Works with ethics and integrity.
Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Responsible for loss prevention according to this position.
Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance.
Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
Demonstrates strong interpersonal skills with the ability to establish and maintain effective cooperative relationships with staff, customers, insurance company representatives, and service providers.
Treats people with respect. Benefits organization through outside activities. Supports affirmative action and respects diversity.
Prioritizes and plans work activities. Uses time effectively. Sets and achieves challenging goals.
Adapts to changes in the work environment. Manages competing demands.
Communicates changes effectively. Prepares and supports those affected by change.
Prompt and dependable attendance. Ensures work responsibilities are covered when absent.
Maintains an active producer license in good standing from state of residency. Acquires non-residence licenses as necessary.
Complies with state insurance regulations.
Must be knowledgeable of insurance products, services, web sites, and rating systems.
Keeps informed of current insurance industry trends.
Highly motivated with good organizational skills.
Achieves individual production goals as established.
Proficient with basic computer applications, including Microsoft Word, Excel and Outlook.
Education and/or Experience:
Must have an Associate-s Degree or equivalent from a two-year college or technical school, or six months to one year related experience/training, or equivalent combination of education and experience.
Must commit to earning at least one professional designation.
Must complete ongoing training with regard to FIB&T products and services.