First International Bank and Trust Insurance Agent in Grand Forks, North Dakota

Insurance Agent

Department: Insurance Sales

Location: Grand Forks, ND

PT/FT/Temporary : Full Time


Position Summary: Sells life and annuity, accident and health, property, casualty, or other types of insurance.

Essential Duties and Responsibilities:

  • Sells various types of insurance policies to businesses and individuals on behalf of insurance companies, with a combination of inside and outside sales.

  • Develops leads and referral sources by participating in community and civic activities as an agency representative.

  • Interviews prospective clients and existing policyholders to gather and analyze information.

  • Obtains quotes and prepares proposals. Conducts sales presentations. Prepares and submits applications. Collects initial premiums and issues receipts. Requests policy changes.

  • Performs property inspections as needed.

  • Establishes and maintains customer relationships to aid in business retention.

  • Reviews insurance policies to determine appropriate coverage to suit individual customers.

  • Communicates with insurance company representatives and agency support staff.

  • Reviews files, records and other documents to obtain information prior to responding to support staff/policyholder/insurance company inquiries, issues, and complaints.

  • Ensures that insurance company and agency requirements are met, including the completion of all appropriate forms.

  • Explains available policy features, conditions and terms of the policies.

  • Advises policyholders of claims and billing policies and procedures as needed.

  • Monitors insurance claims to ensure they are settled equitably for both the client and the insurer.

  • Operates office machines such as printer/copier/scanner, fax machines including electronic desktop faxing, multi-line telephone systems, voice mail systems, and personal computers.

  • Enters data and supporting documentation into computer for use in maintaining customer records and preparing documents.

  • Consistently reviews email and other correspondence to remain current on policy/procedural changes and new product offerings.

  • Promotes FIB&T products and services.

  • Performs other duties as assigned.

  • Comply with federal, state, and company policies, procedures, internal controls, and regulations.

  • Responsible for confidentiality including protection of sensitive information and its integrity in compliance with First International Bank & Trust information security and departmental policies, standards and procedures. Responsible for reporting events including suspicious activity as well as cooperating with all investigations.


  • Demonstrates the ability to maintain confidentiality. Follows policies and procedures. Upholds organizational values. Works with ethics and integrity.

  • Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.

  • Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Responsible for loss prevention according to this position.

  • Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance.

  • Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

  • Demonstrates strong interpersonal skills with the ability to establish and maintain effective cooperative relationships with staff, customers, insurance company representatives, and service providers.

  • Treats people with respect. Benefits organization through outside activities. Supports affirmative action and respects diversity.

  • Prioritizes and plans work activities. Uses time effectively. Sets and achieves challenging goals.

  • Adapts to changes in the work environment. Manages competing demands.

  • Communicates changes effectively. Prepares and supports those affected by change.

  • Prompt and dependable attendance. Ensures work responsibilities are covered when absent.


  • Maintains an active producer license in good standing from state of residency. Acquires non-residence licenses as necessary.

  • Complies with state insurance regulations.

  • Must be knowledgeable of insurance products, services, web sites, and rating systems.

  • Keeps informed of current insurance industry trends.

  • Highly motivated with good organizational skills.

  • Achieves individual production goals as established.

  • Proficient with basic computer applications, including Microsoft Word, Excel and Outlook.

Education and/or Experience:

  • Must have an Associate-s Degree or equivalent from a two-year college or technical school, or six months to one year related experience/training, or equivalent combination of education and experience.

  • Must commit to earning at least one professional designation.

  • Must complete ongoing training with regard to FIB&T products and services.