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Foundever Teknisk support till Samsung med start 17/6! in Gothenburg, Sweden

Teknisk support till Samsung med start 17/6!

Req ID#: 143121

Location:

Gothenburg, SE

Category: Customer Service

Custom Field 4: Kallidus

Required Language

Swedish

Employment Type

Full time

Contract Type

Permanent

Description

Your work tasks will consist of answering incoming support questions about Samsung's products. The support is mainly done via calls but also via chat and e-mail, and the products consist of mobile phones, white goods, and TV/AV. You will work towards clear goals and coach customers to the correct solutions.

The opening hours for the customer service are 8.00-20.00 Monday-Friday and 10:00-15:00 weekends. The working hours will be divided into weekday and weekend shifts.

The service starts with a paid basic training on the products as well as how to handle calls and use our systems. Ongoing training and coaching will then take place for further training and to update you on new products.

About you

At Foundever, we believe that your personality is more important than your qualifications and we therefore do not require previous professional experience. But to fit in, we believe you are positive and helpful, have good communication skills, and enjoy problem solving. You are also efficient, take responsibility for your tasks, and adapt easily to new situations.

Requirements

  • Good oral and written knowledge of Swedish, Norwegian and English

  • Basic computer skills

Advantageous

  • Previous experience in customer service or another service profession

  • A good command of Danish, Norwegian or Finnish in speech and writing

  • Interest in technology

About us

At Foundever, we have 170,000 employees in over 45 different countries around the world where we help 750 clients maximize the customer experience and contribute to customer loyalty.

Our company culture is characterized by our motto : Create Your Best Moments!

Read more about us at foundever.com

About the position

Form of employment: Permanent employment with an initial probationary period of 6 months

Type of employment: Full-time

Place of employment: Gothenburg, Lindholmen

Salary and benefits: Fixed monthly salary in accordance with our collective agreement, wellness allowance, and the possibility of a bonus

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