Job Information
Amazon Security Operations Manager, Global Security Operations Center (GSOC) in Goodyear, Arizona
Description
The mission of Global Security Operations (GSO) is to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.
The Security Operations Manager, Global Security Operations Center (GSOC), is responsible for managing a cross-functional team who supports Worldwide Operations. This is a highly collaborative and visible position that requires strong attention to detail, an inquisitive mindset and excellent communication skills. The role is accountable for ensuring performance Service Level Agreements (SLAs) are maintained, customer experience is optimal and the continuous development of a high performing team. The leader must also deal effectively with high levels of ambiguity and make response related decisions, sometimes with incomplete information, during high severity incidents.
The candidate must have a proven record of effective leadership capabilities and demonstrate elevated judgment while operating under pressure. They must possess the ability to operate autonomously, use discretion when dealing with sensitive and critical information, and apply sound business principles to identify barriers and initiate actions to resolve. The candidate should possess a proven record of working across multiple organizations to resolve escalations where the problem and solutions, as well as risk strategy, may not be well defined.
This position requires shift work that includes nights and weekends, this is a must and not negotiable. This role may include travel up to 25% of the year.
A day in the life
In this role, the successful candidate is responsible for oversight of a shift with direct reports. The candidate assists and mentors the team when mitigating crisis and incidents at global scale. This leadership role requires the employee to work on a shift; including nights and weekends based on the needs of the GSOC. Overall, the successful candidate leads and directs teams through incidents which impact worldwide operations to achieve optimal outcomes for our customers.
About the team
The Global Security Operations Center (GSOC) provides critical support and notification to global partners regarding incidents that have, or have the potential to impact, Life Safety, Operations, and/or the Amazon Brand. We are the central location for critical incident management supporting World Wide Amazon Stores (WWAS), as well as affiliate and retail businesses. We are looking for an agile, adaptive and detail-oriented leader to triage, escalate and manage response to global critical events.
We are open to hiring candidates to work out of one of the following locations:
Goodyear, AZ, USA
Basic Qualifications
• Bachelor’s degree or 5+ years of experience in related field
• 5+ years of progressive people leadership experience and demonstrated skills delivering strategy and operations
• 5+ years of experience in Lean Six Sigma and/or other methodologies and tools for delivering continuous improvement strategy and initiatives; including needs assessment, scope definition, project planning and implementation
• Knowledge of Workplace Violence, Emergency Response, Crisis Management, Resilience Methodologies, and Business Continuity practices
Preferred Qualifications
• Experience leading people in a Security/Emergency Operations Center environment
• Possession of any of the following certifications (or equivalent): Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Business Continuity Professional (CBCP), Project Management Professional (PMP), Member of Business Continuity Institute (MBCI), or Certified Emergency Manager (CEM)
• Project Management experience
• Ability to travel domestic/internationally
• Strong verbal and written communication skills including ability to write clearly and succinctly for senior leadership
• Proficiency in MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
• Experience in leading multidisciplinary teams in fast-paced operational environments
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.