Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,276,902)

Job Information

Insight Global Tier 2 IT Service Desk Technician in Golden, Colorado

Job Description

A local government employer in the west Denver area is looking to hire a service desk technician to join their team specifically with law enforcement. This person will be responsible for Tier 1 and 2 support over the phone managing tickets through ServiceNow. Experience managing users in Active directory and Microsoft 365 is important, as well as troubleshooting user issues in Office 365. Experience with imaging and updating and creating computer images is a plus. This role will be required to do some support face to face but will mainly be resolving tickets via phone call. This person will not be expected to resolved tickets outside the local desktop. For example - initial troubleshooting of issues related to the network, file or application permissions is required. The ability to have a customer first mindset, clear communication, and attention to detail are crucial to success in this role. This technician will be expected to resolve 10-15 tickets throughout the day, while managing 50+ open tickets, and supporting a user base of 800. The schedule for this position is onsite 5x a week, 8-5.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

  • 4 years of experience as a service desk technician resolving tier 1 and tier 2 tickets over the phone and managing escalations through service now.

     - Experience troubleshooting windows systems including password resets through active directory, SSO support, etc.

     - Experience with technical support for Dell Hardware both laptops and monitors.

     - Experience with iPhone support including user set up, email set up etc.

     - Experience with basic application support (correct URLS, navigation of their proprietary systems, emails etc.)

     - Working knowledge of ITIL methodologies.

Soft skills include adaptability, teachability, customer service, team communication, and attention to detail. Communicating with video conferencing applications (teams, zoom, Webex, google meet etc.)

Experience imaging computers including updating and creating images. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

DirectEmployers