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TISTA Science and Technology ServiceNow Developer - COO in United States,

Overview

Are you aServiceNow Developer who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTAassociates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

  • Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing Agent Workspace/Chat and Virtual Agent in the ITSM module as well as CMS module

  • ServiceNow development and Administration

  • Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow

  • End-to-End Service Catalog development and complex workflows

  • Gather and translate business/technical requirements into technical design solutions

  • Develop intuitive solutions from complex business/technical requirements

  • Facilitate process re-engineering/re-design

  • Road map and formulate execution strategies

  • Develop and manage governance frameworks

  • Design remediation plans for technical implementations that don’t align with best practices Envisioning, proto-typing, presenting, and developing intuitive ServiceNow solutions that exceed customer needs/expectations

  • Build custom Service Catalog items, workflows, and orchestration with Flow Designer

  • Apply innovative technical solutions to business and the application processes

  • Define and document procedure for process and workflow

  • Work on multiple projects as a project team member, occasionally as a project leader

  • Responsible for troubleshooting problems as reported by users

  • Support Web access and electronic messaging services and maintains a secure system environment

  • Communicate effectively with management and other members of the project team

  • Additional duties as assigned and defined by management

Qualifications

  • Must be highly skilled with Service Catalog

  • Must be experience with scoped applications

  • Demonstrate ServiceNow Depth of Knowledge across the platform

  • Strong familiarity with ITSM and implementation of ITIL standards within the ServiceNow Platform

  • Excellent customer service skills, including presentation, verbal and written communication skills

  • Experience of using business analysis tools/techniques to design and deliver business change

  • Ability to work independently toward delivery of goals as well as collaborate in team efforts

  • Proven experience as a ServiceNow Developer and software development experience and can demonstrate strong development skills

  • Experience in setting up and managing both out of the box and custom applications

  • Proven experience of ServiceNow system administration

  • Ability to demonstrate experience with determining the best possible solution

  • Must be comfortable working independently with minimal oversight as well as comfortable working in a team setting

  • Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries

  • Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels

  • Certified ServiceNow Administrator preferred

    Education:

  • Bachelor's Degree in engineering, or a related scientific or technical discipline is required, plus 10 years of experience

  • Eight (8) years of additional relevant experience may be substituted for education for a total of 18 Years

    Clearance:

  • Moderate: Tier 2S (Standard MBI)

    Location:

  • 100% Remote, USA

  • Monday - Friday (8:00 AM- 4:30 PM CST Time)

    Pay Range:

  • The pay for this position ranges from $55,730 to $90,500

  • The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location

  • Also, certain positions are eligible for additional forms of compensation, such as bonuses

  • TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:https://tistatech.com/working-at-tista/

TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

#thinktista #tistacares #tistavaluesvets

Employment Transparency:

TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information.

TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

Job ID2024-5196

Job LocationsUS-Remote-United States

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